Chris Crowell, Author at Shop Owner Magazine
Tennessee Shop Offers Discounts To Customers In Need

Price is often the biggest sticking point in an auto repair job. Some customers just have no feel for what certain services or parts cost, others have perhaps been treated poorly in the past (or are cheap), and some just flat out do not have the money. Choices need to be made between fixing a vehicle or paying rent or buying groceries. For those customers, a shop in Gallatin, TN, is going beyond typical customer service and actively trying to help.

Michigan School Invests In Engine Dynamometer

As the automotive technician profession becomes more and more complex, schools and training will need to keep up – and a high school in Brighton, MI, is doing just that. According to the Livingston Daily, the Brighton school district invested $51,000 for an engine dynamometer to give students a better hands-on experience when learning about engine performance.

The Path To Shop Growth Is Adaptable Leadership, Service

The NACE | CARS 2014 Conference wasn’t just about the next great tool or the latest technical information, it was also about running a better shop. Key to running a better shop is improving customer service and employing a motivated, professional team. These issues were the focus of Kim Trochlil, national account manager for Leadership

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