Monitoring Employees: Staying Within Legal Boundaries
In this article, we are going to discuss the steps you should take to stay within the legal boundaries if you’re checking in on your employees.
Monitoring Employees’ Work Habits
Companies have many legitimate reasons for monitoring customer telephone calls or checking employee computers, which range from ensuring good customer service to addressing workplace theft to confirming compliance with speed limits and other laws. In this article we are going to discuss the proper steps you should take if you’re checking in on your employees.
When Employees Review The Boss
It can be challenging enough when customers get to review the service they receive from your business, but when the employees get in on the act, it can be a bit too much. Perhaps, however, it can be your ticket to lower turnover, happier customers and more business.
Rick & Ray’s Auto Plaza: Culture Of Professionalism Caters To Both Customers And Employees
It doesn’t get much bigger than this; at 23 bays with 15 hydraulic lifts, Rick & Ray’s Auto Plaza has positioned itself as a top contender not only in Fort Worth, TX, where it’s located, but also in the surrounding areas where the shop’s notoriety continues to bring in business.
Community Automotive Repair: Success Through Specialization And Creating An Inviting Environment For Customers And Employees
Having been repairing European makes and models in Grand Rapids, MI, since 1975, Community Automotive Repair owner Dick Zaagman has learned how to navigate the automotive repair field, both in terms of customer service and employee retention. According to Zaagman, the best practices that work in one facet of shop management often translate to another.
Motivating Employees Through Recognition
In the last issue of Shop Owner, I talked about the need for receiving feedback from your employees and how important it
is to improving your leadership abilities. Another element of an effective leader is that he or she delivers feedback to employees in the form of recognition.
Buckeye Complete Auto Care, Columbus, OH
Todd Baldridge has turned around a struggling shop twice. He’ll admit that the second time was his fault.
Which Employee At Your Shop Is Most Important?
All employees bring something to the team – but can you identify your most valuable member?
Safety: An Ongoing Concern
Planning and continual review are always key to keeping people safe.
Shop Safety: An Ongoing Concern
After several months of navigating COVID-19, it’s always a good idea to review your duties as a shop owner.
