The ‘R’ in Leadership Stands for Relevant Relationships
Winning in today’s automotive aftermarket requires a common sense of purpose, at all levels of the organization.
With All Other Communication Methods, A Phone Remains Vital
The right phone policy can have a big impact on your bottom line. It’s a key component of owning a successful business.
PC Reflashing And Reprogramming Options
What used to require just a scan tool may now need a computer to reflash. Do you have what you need?
One Simple Question Will Boost Customer Satisfaction (Video)
Ask if the vehicle has other issues. This video is presented by Auto Value and Bumper to Bumper.
ASE C1 Test Highlights – Customer Communication Part 2 (VIDEO)
The first encounter you have with a client can be a lasting on. This video is presented by The Group Training Academy.
Video: Exceeding Customer Expectations
A little bit of communication with the customer can go a long way. This video is sponsored by BOLT ON TECHNOLOGY.
How Business Results Are Tied To Communication
Here’s a claim you can mull over and consider as you reflect on your own company: “99.99% of all companies have no standards for effective communication inside the business.” Truth is, I’m basing that assertion on the fact that I’ve not run across such a company in the more than 20 years I’ve been working within the auto repair and tire industry.
A Happy Team Is A Productive Team
Any shop’s success runs on the weight of their employees’ shoulders. It works like a domino effect; the happier your employees are, the happier your customers are … and the happier you are!
Working Smarter To Increase Shop Efficiency And Productivity
How many hours have service writers everywhere lost because of a missing wheel lock? How many frustrating hours have been wasted on getting the wrong parts because of incorrect VIN numbers? Little stuff like this really adds up!