What is the Next Step to Grow Business for Those in the Auto Repair Industry? New Trend of NARPRO Could Be the Answer -

What is the Next Step to Grow Business for Those in the Auto Repair Industry? New Trend of NARPRO Could Be the Answer

Many auto repair shop owners wonder what they can do next to grow their business. Some are fine with one or two shops, while others have been at it for a while and want to find a steady, recurring income, but stay in the industry they've known all their life. Other people who have worked in alliance with auto repair facilities, products or sales may be wondering what they could do to stay in their field, but do something "more."

Many auto repair shop owners wonder what they can do next to grow their business. Some are fine with one or two shops, while others have been at it for a while and want to find a steady, recurring income, but stay in the industry they’ve known all their life. Other people who have worked in alliance with auto repair facilities, products or sales may be wondering what they could do to stay in their field, but do something “more.”

NARPRO, The Network of Neighborhood Auto Repair Professionals, is that next phase for a technician, owner or salesperson involved in the auto repair industry. A fine example of this is Dan Dumbauld, A.A.M. and general manager of The Auto Shop in Phoenix, AZ. Dumbauld is a 32-year veteran of the automotive repair industry and the first franchisee owner of NARPRO. He has always had plans to “retire” in Oregon and will launch a NARPRO network there this year. Dumbauld is an example of who can be a franchise owner with NARPRO. He is an industry proponent. He believes that NARPRO will help the image of mechanics and repair shops with consumers.

Dumbauld has been a member of NARPRO in Phoenix for six years. He has been listed as an honored professional in the Nationwide Registers Whos Who in Executives and Businesses and is an appointed member of the National Car Care Center Advisory Council for Parts Plus in Memphis, TN, representing the Southwestern region of the independent automotive repair industry. To remain an industry leader, Dumbauld and his team remain active participants with the Automotive Service Association (ASA), AMI, Parts Plus, The Better Business Bureau, The Greater Phoenix Chamber of Commerce and the Automotive Repair Partners of Arizona.

Who is the IDEAL franchisee for NARPRO?
• Has successfully run an auto repair or related industry business.
• Industry leader and industry proponent.
• Wants to be a business owner/investor.
• Has the capital to invest (Approx. $60k to start).
• Energy and excitement to find the BEST of the BEST in that market.

NARPRO, The Network of Neighborhood Auto Repair Professionals, is looking for motivated people with experiences in the auto repair industry, who are good with people and believe in improving the image of auto repair to the common consumer.  

To learn more about opportunities with NARPRO or Dumbauld and his goals to help NARPRO improve the image of the auto repair industry, contact Charlotte Shaff at 602-418-8534 or go to www.narprofranchise.com to learn more about NARPRO.

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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