Building Customer Loyalty: Why Oil Changes Matter - Shop Owner Magazine

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Webinar

Building Customer Loyalty: Why Oil Changes Matter

Speakers

  • John Stotz, Senior Marketing Manager - Lubricants, Valvoline Inc.
  • Andrew Markel, Director of Content, ShopOwner

Sponsored By Valvoline Inc.

Date: December 1, 2021

Building customer loyalty at any business is challenging. Keeping customers returning to an automotive repair shop is the most daunting task for owners. If a shop can crack this code, they will capture current and future repair and maintenance opportunities. The only built-in opportunity for every vehicle to increase customer loyalty is engine oil and functional fluid services.

In this hour-long webinar, our experts will discuss how they’ve built an oil change and vehicle maintenance program that keeps customers coming back and helps maintain healthy profit margins.

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