Weathers Motors Honored As Federated Shop Of The Year -

Weathers Motors Honored As Federated Shop Of The Year

Weathers Motors, Inc. of Media-Lima, Pa., has been selected as the Federated Shop of the Year, it was announced today by Phil Moore, senior vice president of Federated Auto Parts.

Weathers Motors, Inc. of Media-Lima, Pa., has been selected as the Federated Shop of the Year, it was announced today by Phil Moore, senior vice president of Federated Auto Parts.

The Federated Shop of the Year program recognizes a top shop with a demonstrated track record of excellence in such areas as customer service, quality repairs, knowledgeable staff and community involvement.  Federated member Berrodin Auto Supply nominated Weathers Motors for the honor.

“All of the nominations we received for the Shop of the Year award were very impressive, but Weathers Motors stood out as the best of the best,” said Moore. “Larry and the entire team at Weathers Motors are very deserving of this honor and we congratulate them as the Federated Shop of the Year.”

Weathers Motors, Inc. began in 1922 as a repair shop servicing Model T Fords and Packards and, for many years, was a car dealership selling and servicing Chrysler vehicles. In 2009, as Chrysler went through bankruptcy, Weathers discontinued their relationship with the car company and joined the Federated Car Care network, expanding the repair side of the business that had served the community for over 90 years. Today, the company’s core mission is to provide exceptional service performed by highly qualified technicians, sell quality pre-owned vehicles and offer top tier customer service.

As the winning shop owner, Larry Weathers III will be Federated’s guest in Orlando at the 2013 Federated National Meeting, receiving special recognition during the awards banquet.

For more information, visit www.federatedautoparts.com.

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By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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