VIDEO: Customer-Satisfying Warranty Programs -

VIDEO: Customer-Satisfying Warranty Programs

Adam Redling details how to establish an ideal warranty program that not only works for your shop, but also keeps your customers satisfied and coming back for service. Sponsored by NGK.

Adam Redling details how to establish an ideal warranty program that not only works for your shop, but also keeps your customers satisfied and coming back for service. Sponsored by NGK.

You May Also Like

Autologue’s Jim Franco: Opportunities in Today’s Market

Find out why Jim Franco is as energized as ever about the business opportunities he sees in the market today.

Upon celebrating his 80th birthday and 64 years in the automotive aftermarket, Jim Franco is as energized as ever about the business opportunities he sees in the market today. As president and CEO of Autologue Computer Systems, Jim has been in the software industry since the mid-80s and has seen a huge technological evolution--not only on the parts side but also the hardware and software side. While some may lament the changes that have been made, especially over a 64-year-career, Jim approaches it with gusto and believes others should, too.

How To Sell Service, Not Price

How do you explain to customers why your recommendations are not based on being the low-price provider?

When Small Animals Cause Big Problems With Cars

Sure, they’re cute on TV, but critters can inflict serious punishment on your customers’ vehicles.

Customer Service – How Brakes Affect Fuel Economy

Reducing brake drag on late-model vehicles is not accomplished by a single component; it takes a system.

BMW Infotainment System Service Tips

Even the most sophisticated systems can encounter issues.

Other Posts

Understanding Fluid Coolers and Lines

Damaged, clogged or corroded fluid coolers shorten a vehicle’s life. This video is sponsored by The Group Training Academy.

How Jensen Tire & Auto Gets Better Every Day

Matt Jensen, owner of Jensen Tire & Auto, and his sons detail how they’re innovating to serve today’s customers.

Flexible Fuel Lines

As vehicles last longer, the chances the fuel lines may spring a leak increase. Sponsored by The Group Training Academy.

Climate Control Modules

HVAC control modules may fail when the contacts and switches become inoperable. Sponsored by The Group Training Academy.