VIDEO: Customer-Satisfying Warranty Programs -

VIDEO: Customer-Satisfying Warranty Programs

Adam Redling details how to establish an ideal warranty program that not only works for your shop, but also keeps your customers satisfied and coming back for service. Sponsored by NGK.

Adam Redling details how to establish an ideal warranty program that not only works for your shop, but also keeps your customers satisfied and coming back for service. Sponsored by NGK.

You May Also Like

At the Intersection of Tradition and Innovation with Grace Hovis

Grace Hovis’s journey in Hovis Auto & Truck Supply blends tradition with digital innovation in the automotive aftermarket industry.

Grace Hovis's journey in the family business, Hovis Auto and Truck Supply, highlights the balance between honoring tradition and seeking innovation. Founded in 1952, Hovis Auto and Truck Supply Inc. has evolved from a small operation into a major player in the automotive parts distribution space. This evolution was fueled by a willingness to adapt and innovate, a lesson Grace learned from an early age.

CUV/SUV Tires Expected To Continue To Grow And Adapt

Replacement tires will follow OEM trends for fuel-efficiency and performance.

Understanding the Customer Lifecycle

Connect with customers to create repeat business and build your brand.

Key Programming Challenges And Opportunities

For most vehicles today, it’s not so much about programming a new key to the car, but programming the car to the key.

A hand holding a key fob next to a transponder.
Cabin Air Filters Play Important Role In Any Season

Don’t overlook the importance of the cabin air filter in your customers’ vehicles, regardless of the weather.

Other Posts

The Standard® Advantage

What comes out of a repair is directly dependent upon what goes into the box. This video is sponsored by Standard®.

Tesla Model 3 TPMS Service

Resetting and programming TPMS sensors for a Tesla is a lot like any other vehicle, and the challenge is still the same: keeping the light off.

Can You Jumpstart an EV?

First things first: Find the LV battery, which could be anywhere in the vehicle.

Understanding What Antifreeze/Coolant Actually Does

Today, each manufacturer has its own formula for best results in their vehicles. This video is part of the Group Training Academy.