Tell The Whole Repair Story With Digital Vehicle Inspections

Tell The Whole Repair Story With Digital Vehicle Inspections

A DVI is the best way to inspect every car share the report with your clients.

Hopefully we all do vehicle inspections – and hopefully, most of those are digital inspections. And, with constantly evolving advances in technology, those inspections are producing amazing images. Those pictures are telling the story your customer needs to hear in ways that words alone can’t begin to explain.

Whether it’s between technicians, or the service advisor and customers, or technicians and the shop owner, communication is key to a successful day and a successful shop. But with increased communication hurdles is what you are saying really what’s being understood? According to Rod Stewart, “every picture tells a story, don’t it?”

A DVI is like a three step support mechanism for, one, connecting with customers and showing them the importance of the repairs you recommend with. Two, visual proof of why it should be done. And three, showing the quality of the pair once it’s done. Offering customers a log of pictures also helps them to see for themselves how the parts wear over time. This both educates your customer and also builds their trust in your shop. Likely they’ll be more open to the repairs you recommend following those photos. But just having the pictures isn’t the end of the story.

In this episode of Talking Shop with ShopOwner, editor Doug Kaufman has a conversation with Vic Tarasik from Shop Owner Coach and Greg Buckley, from Buckley’s Autocare in Wilmington, DE.

The trio discuss not only why a DVI is the best way to inspect every car, but what tools are required, how they should be conducted and what you can do with the information once you’ve captured it.

This episode of Talking Shop with Shop Owner is sponsored by AAPEX. AAPEX is the premier automotive industry networking and educational event. To get more information about the 2023 AAPEX show, to be held this year in Las Vegas, October 31 visit AAPEXshow.com.

You May Also Like

Creating A Game Plan To Build A Championship Business

Pros in this business know that mentoring and coaching rookies and vets isn’t easy.

As a fan, the drama and excitement of sports are a great distraction from real life - something amazing might be right around the next corner, the next pitch or the next pass. Yet, as a coach or player, you know you need a great game plan to get to the next level.

Handling Tomorrow’s Tech Shortage With Today’s Technology

How do you get students excited about working in this industry? Show them the best of what they’ll be working on.

Think HOLIDAYS Are Stressful? Try Working With Your Family!

Can you thrive in a family business? This podcast is sponsored by AAPEX.

What Could Possibly Go Wrong And Other Things Murphy Knew

Business insurance – do you know what you really need?

If You Weren’t At AAPEX, What Did You Really Miss?

To many thousands of people, AAPEX was the biggest party of the year – if you weren’t there, here’s a recap.

Other Posts
Gravity Releases Universal EV Charging ‘Trees’

Chargers need no utility upgrades and are capable of providing 200 miles of range in 13 minutes (200kW) or 5 minutes (500kW).

MPA Releases ‘Part Smart’ Training Videos

From common knowledge to vehicle specific, two new MPA ‘Part Smart’ videos cover a range of knowledge, the company said.

Road Testing For Customer Satisfaction, Safety

A test drive following service helps to ensure that you are returning a fully functional vehicle to your customer.

Read May’s Digital Edition of ShopOwner

Every issue of ShopOwner includes valuable business management and technical editorial content.