S.O.S. Podcast – Choosing What You Need When Offered It All
It’s tempting to take every option, but choosing wisely is healthier for business. This podcast is sponsored by Shopboss.
Is Your Year-End Bonus Program Hurting Your Business?
Bonuses are intended to be nice gesture. So why do so many people argue about a well-intentioned gift?
S.O.S. Podcast – Employee Reviews Don’t Have To Be Scary
Employee reviews can actually be beneficial to your shop’s growth. This podcast episode is presented by Protractor.
The Importance of Onboarding New Employees
Onboarding gives new employees practical information and confidence as they start out in their new position.
9 Ways to Manage a Negative Review
The customer isn’t always right, but the customer is still the customer. What do you say when they’re wrong?
S.O.S. Podcast: When Setting Goals, Don’t Climb Alone
When it comes to shop marketing, do you have the lifeline to support you? This episode is presented by Autoshop Solutions.
S.O.S. Podcast: What Would You Say To Your Younger Self?
You may not change your life but you can change others. This episode is presented by 360Payments.
Charging For Diagnostic Labor Time Is Good Business
Diagnostic work is more sophisticated and your techs’ time is worth charging for! Don’t give it away!
Your Customers’ Cars Have Secrets You Need
Knowing as much about a vehicle as possible helps you offer professional experiences for your customers.
Read Our June Digital Edition Magazine Now
Access the interactive and easy-to-use digital edition of ShopOwner’s June issue for free today.
DIYers And The Covid Stimulus
Just about every DIYer who calls me would be better off going to a shop instead of doing it on their own.
Writing Automotive Repair Estimates for Profit And Fun
How to deal with price shoppers without wasting your service advisors’ time & talent.