Benefits Behind Loaded Steering Knuckles (VIDEO)
Not only will it save time and money, but it will make the repair more predictable. Sponsored by The Group Training Academy.
How To Maximize Your Shop’s Alignment Service Opportunities
Here are 10 tips to help make your shop’s alignment services profitable and productive.
Do You Have The Tools To Succeed? (ASE C1 Test Prep Video)
How efficient AND productive is your shop? This ASE C1 test prep video is sponsored by The Group Training Academy.
With All Other Communication Methods, A Phone Remains Vital
The right phone policy can have a big impact on your bottom line. It’s a key component of owning a successful business.
Communication Key To Solid Shop Operations (ASE C1 Test Prep)
Effective shop operations requires communication between all parties. This video is sponsored by The Group Training Academy.
Service Advisors Also Control Workflow – ASE C1 Test Prep
Your job isn’t only to manage customers but also the shop’s schedule. This video is courtesy of the Group Training Academy.
ASE C1 Test Prep – Get The Proper Vehicle Information (Video)
Get more than just contact information – can you identify the vehicle? This video presented by The Group Training Academy.
ASE C1 Test Prep – Who Is Your Customer?
Knowing your customer means more than just name and vehicle. This video is sponsored by the Group Training Academy.
Answering The Phone: Don’t Give Your Customers The Runaround
Is your team equipped so they don’t have to put a customer on hold or transfer them to someone else?
VIDEO: Appointment Scheduling – Get The Info Up Front
Get as much detail up front BEFORE the customer arrives. This video is presented by BOLT ON TECHNOLOGY.
Perfecting The Communication Skills Of Your Service Advisor
As a shop owner, one of the most valuable assets to your business is your Service Advisor. They are the voice of your shop and it’s imperative that they communicate clearly and accurately, and not just to your customers, but also to your technicians and to your vendors.
Turning Techs Into Service Advisors – Guidelines For Success
If there is one thing our industry has done since the very beginning, it has put technicians into the role of service advisors. The rationale is that they have a good understanding of automobiles, which will enable them to be competent advisors. Unfortunately, that’s the furthest from the truth.