The term ‘born leader’ may actually be doing us all a disservice in this industry – instead, try to grow greatness.
With any rotor problems, unless it makes economic sense to resurface, just replace them.
When performing a calibration, you are adjusting the connection between the sensor, vehicle and surroundings.
A good angle to start with may be laying out the consequences of not having a working TPMS.
Service advisors are a liaison between the tech and the customer. This video is sponsored by The Group Training Academy.
The need for training in the shop remains critical. This video is sponsored by The Group Training Academy.
Doug Kaufman speaks with Duane “Doc” Watson, technical trainer at Bosch, about today’s training opportunities.
Presenting your customer with inspection results and benefits of replacement will help sell the job.
Doing the repair job right will enhance customers overall satisfaction and safety. Sponsored by The Group Training Academy.
Sometimes the obvious cause of a vehicle complaint isn’t the right one. Your diagnostic skills are key.
Your customer clicks on the link your service advisor just texted. The updated repair order at the end of the link confirms her worst fear: Your technician’s repair recommendations cost more than what’s in her bank account and all but eliminates whatever’s left on her high-balance credit card. That’s when she spots a button in
When your customer tells you what’s wrong are you really hearing what they’re saying? Listen first for better service!