service advisor Archives -
Building The Perfect Future By Mentoring

The term ‘born leader’ may actually be doing us all a disservice in this industry – instead, try to grow greatness.

Should You Resurface Or Replace Brake Rotors?

With any rotor problems, unless it makes economic sense to resurface, just replace them.

What Can You Correct With ADAS Sensors?

When performing a calibration, you are adjusting the connection between the sensor, vehicle and surroundings.

Communicating The Effectiveness Of TPMS

A good angle to start with may be laying out the consequences of not having a working TPMS.

Learn To Advise Customers, Not Just Sell Them

Service advisors are a liaison between the tech and the customer. This video is sponsored by The Group Training Academy.

A Well-Trained Team Improves Shop Profitability

The need for training in the shop remains critical. This video is sponsored by The Group Training Academy.

Training Needs Change But Need For Training Doesn’t (Podcast)

Doug Kaufman speaks with Duane “Doc” Watson, technical trainer at Bosch, about today’s training opportunities.

Answer Customer Ride Control Questions By Thinking Like Them

Presenting your customer with inspection results and benefits of replacement will help sell the job.

Control Arms Often Unappreciated Safety Components

Doing the repair job right will enhance customers overall satisfaction and safety. Sponsored by The Group Training Academy.

Simple Fixes For Bad Battery Connections

Sometimes the obvious cause of a vehicle complaint isn’t the right one. Your diagnostic skills are key.

Closing Tool for Recommended Repairs Goes Digital

Your customer clicks on the link your service advisor just texted. The updated repair order at the end of the link confirms her worst fear: Your technician’s repair recommendations cost more than what’s in her bank account and all but eliminates whatever’s left on her high-balance credit card. That’s when she spots a button in

Improve Your Diagnostic Skills By Using Your Ears

When your customer tells you what’s wrong are you really hearing what they’re saying? Listen first for better service!