How fast can your reputation be destroyed by not verifying all ADAS systems operate as they did before the vehicle crash?
We have all felt that empty feeling in our gut when a client walks back in the door with the “look” shortly after installing that new set of tires on their BMW. They uncomfortably begin to describe some rim damage that didn’t exist when the car was dropped off. Yes, you have policies in place to address such situations, but, for whatever reason, the training on quality control has failed and now you are left to deal with the fallout. What’s next?