The Key Ingredient Every Operation Needs To Be GREAT
The first step to creating a lasting, winning culture within your shop is to get honest with yourself about what’s broken.
As Cars Keep Aging, What Will The Future Look Like?
The big issue for the next 22 years is how sensors and software that make driving safer impact vehicle serviceability.
Build A Winning Culture By Allowing Failure
Yes, strive for victory, but great shops know that solid training moments come by learning from mistakes.
Is Your Customer’s Dirty Car Off Limits To Commentary?
Just because it may not be illegal, should you post images or your customer’s dirty, damaged vehicle?
Parts and Artificial Intelligence
While a catalog will tell you what will fit, it won’t tell you if the part has issues or if a better part is available.
Can You Tell What The Marketing Messages Mean?
Certain messages mean certain things – or not. When selecting automotive components, do your homework.
Out Thinking The Pack Mentality
The largest pack never moves as fast or lifts as high because it’s weighed down by low performers it must drag along.
Why Are Cars So Expensive to Fix?
Consumers have demanded safe and environmentally friendly vehicles – they also want cheap repairs. It’s hard to have both.
Shop Operations – Where I’ve Been, Where I am
When you look back on your shop’s history you can really see how far you’ve come.
Do You Need More Customers – Or Better Ones?
Knowing the profile of your prime customer will go a long way toward a successful, profitable shop environment.
Preparing For the Business Storm Approaching Your Shop
Will you be caught unprepared when the free car count comes to an end?
How To Build Customers For Life
Learn how to create opportunities for 2nd, 3rd and 4th visits from multi-generational customers.
