What can we do about the often overlooked factor in the equation, skilled, passionate, dedicated teachers?
Your team is a critical part of building trust, retaining customers and amplifying your marketing efforts.
Part of the problem is our industry’s image and the way that technicians are represented in popular culture.
Nothing can be more damaging to getting a new employee off on the right foot than doing a poor job with onboarding.
Millennials are looking for a work/life balance. This video is sponsored by the MyPlace4Parts Studio.
This article provides four tips to help you attract and hire the best techs.
As you look ahead to 2021, consider creating a bonus plan that rewards the metrics you value in your shop.
All of the techs in my shop have made more than $100,000 each of the past two years.
In the day-to-day grind of running a business, we’re often too busy to stop and say “thanks” or “congratulations.”
According to an IMR survey, 87.4% of technicians are actively using their cellphones for work in the bay to access technical information, catalog information, parts manufacturer websites and training content.
It can be challenging enough when customers get to review the service they receive from your business, but when the employees get in on the act, it can be a bit too much. Perhaps, however, it can be your ticket to lower turnover, happier customers and more business.
One of the single biggest mistakes that shop owners make is paying employees a straight hourly wage. That’s because it breeds the wrong job mentality.