Charging For Diagnostic Labor Time Is Good Business
Diagnostic work is more sophisticated and your techs’ time is worth charging for! Don’t give it away!
Your Customers’ Cars Have Secrets You Need
Knowing as much about a vehicle as possible helps you offer professional experiences for your customers.
DIYers And The Covid Stimulus
Just about every DIYer who calls me would be better off going to a shop instead of doing it on their own.
Writing Automotive Repair Estimates for Profit And Fun
How to deal with price shoppers without wasting your service advisors’ time & talent.
