Why Shop Owners Struggle With Firing Employees
The most common reason shop owners are reluctant to fire someone is they feel the employee is either irreplaceable, or it will take a long time to find the right replacement. First of all, everyone is replaceable, and as I have often said to clients, the graveyards are filled with irreplaceable people.
Dealing With A Difficult Employee? Use The Elite Three Strikes Program
When you start to see a pattern in behavioral issues, such as a tech, manager or service advisor coming in late, here are three things you need to consider.
Keep Your Business Running Smooth During The Summer Season
With the summer season comes a few things that companies need to consider in the workplace. The following are a few hot topics that may apply to your business to keep things running smoothly during the summer months.
The Industry’s Talent Gap: Is It A Crisis Or An Opportunity?
Have you taken a look around our industry lately and made the same observation that I have? We are getting pretty old. From the parts house counterman to the shop owner, we are seeing a lot more grey hair and maybe a few more comb overs. In fact, statistics indicate that the average age of a shop owner is 55!
Earning The Continued Trust Of Your Internal Customers
Many years ago, I read an article that featured an interview with Herb Kelleher, the co-founder of Southwest Airlines. In the article, he stated that he and his mother (who was a Harvard graduate) would often debate who was more important. He argued that it was the employees of a company, and his mom argued that it was the customers. With all due respect, I would argue, why does it need to be one or the other?
