editor column Archives -
Were Things Better When They Were Simpler?  

Getting nostalgic about the good old days is easy, but many forget the struggles of the time.

1982 Chrysler New Yorker
The Last Word: Adapting To Enduring Expectations 

Opportunities to reach your customers are easier to use and more effective than ever.

AI Hallucinations

What does artificial intelligence think your team and your services look like?

Timeless Quotes To Teach & Inspire

We hear plenty of opinions in the aftermarket – some of them are worth listening to.

Do You Want The Bad News Or The Good?

When it comes to the tech shortage, the news is that we can all do something about it.

EV Charging Challenges

Charging will get better as technology improves and drivers change their behaviors.

Keep On Rockin’ Into The New Year

There’s plenty of room for RockStars if you’re ready to shine. 

Loving That ‘Old Car’ Smell

No matter how old it was, or who it belonged to, every time you got inside an old VW Beetle, it had a unique smell

Being Happy Can Get In The Way of Being Successful

The key to growth isn’t not fake it ‘til you make it – it’s believe it until you become it, according to Bryce Kenny.

Quality Triumphs!

New technologies have changed how we interact with our cars. But replacement parts quality matters more than ever.

Why Is NHTSA Involved With RTR?

An opinion is one thing, but will NHTSA handle technicians filing complaints about being locked out of a vehicle?

Do OEM Service Bays Offer Opposition or opportunity?

With great power, of course, comes great responsibility.