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Understanding The Evolution Of Charging Test Equipment

Modern charging system testers are programmed to know what they should see on each and every vehicle.

Overcome Fear Of Stop/Start Charging and Starting Systems

The greatest obstacle to the advancement of stop/start technology is a lack of trust.

Sponsored Content

UTILIZE YOUR MARKETING TOOLS - A Plan to Find Good Technicians

Aug 16, 2022

ACC Announces 2022-2023 Leadership Team

Aug 16, 2022

ACPN Now Accepting 2023 Scholarship Applications

Executive Interviews

Executive Interviews

US Auto Industry Update: What You Need To Know

Trends That Drive Aftermarket Service Opportunities

Shop Operations

Customer Service

Understanding Key Programming Opportunities And Challenges

Popular Posts

Fashion Week: Dressing For Success In The Shop

How To Use Evaporator & Heater Foam Cleaners (VIDEO)

Standard Motor Products Expands GDI Program Offering

ShopOwner's July Digital Edition Available Now

Beat Your Competition By Improving Performance Reviews

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Popular Posts

Fashion Week: Dressing For Success In The Shop

How To Use Evaporator & Heater Foam Cleaners (VIDEO)

Standard Motor Products Expands GDI Program Offering

ShopOwner's July Digital Edition Available Now

Beat Your Competition By Improving Performance Reviews

Connect with us

advertise with us

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Jeep Cherokee Strut Install (VIDEO)

Honda CR-V 2019-2022 Strut Installation (VIDEO)

How To Use Evaporator & Heater Foam Cleaners (VIDEO)

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Featured Video

AMN Drivetime Video

Robert Roos Is Proof That Recruitment Works (Video)

Next year will mark 40 years for Robert Roos in the industry and he says it’s been an incredible journey.

AMN Drivetime Video

Robert Roos Is Proof That Recruitment Works (Video)

Jeep Cherokee Strut Install (VIDEO)

click here for more

Appealing To Industry To Answer AAPEX Travel Prayers

Planning and preparation help - faith in our automotive partners is absolutely critical.

AMN Drivetime Podcast

Tendeco's John Lussier Sits Down with AMN Drivetime (Podcast)

Bill Babcox and John Lussier discuss supply chain challenges, the value of OE heritage, international business and more.

Teamwork, Dream Work and Shopping For Great Employees

Holly Weller tells her side of the success story that is Auto Fix in Henning, MN. This podcast is sponsored by AAPEX.

click here for more

Desire To Make A Difference Creates Dynamic Developments

Brakes for Breasts has raised more than $1.5 million to support Cleveland Clinic's Breast Cancer Vaccine research.

Follow these great podcasts from ShopOwner and Babcox Media!

Shop Owner Solutions

Desire To Make A Difference Creates Dynamic Developments

Brakes for Breasts has raised more than $1.5 million to support Cleveland Clinic's Breast Cancer Vaccine research.

Follow these great podcasts from ShopOwner and Babcox Media!

Appealing To Industry To Answer AAPEX Travel Prayers

Planning and preparation help - faith in our automotive partners is absolutely critical.

AMN Drivetime Podcast

Tendeco's John Lussier Sits Down with AMN Drivetime (Podcast)

Bill Babcox and John Lussier discuss supply chain challenges, the value of OE heritage, international business and more.

click here for more

Smooth Roads Ahead: Making Wheel Bearing Jobs Work for Your Shop

On-Demand Webinar

Original Air Date: August 04, 2022

Sponsored By BCA Bearings by NTN

Modern Cooling System Diagnostics: Pumps, Fans and Thermostats

On-Demand Webinar

Original Air Date: July 28, 2022

Sponsored By Carter Fuel Systems

Domestic Driveability Diagnostics & Tips

On-Demand Webinar

Original Air Date: July 21, 2022

Sponsored By NGK Spark Plugs

click here for more

Featured Webinar

AC Diagnostics: Troubleshooting Pressures and Temperatures

Air Date: August 18, 2022

Sponsored By Transtar AC

The most difficult AC complaints to resolve are the system blows warm, or the air is not as cold as it once was. The causes of the declining performance could be caused by a multitude of components and conditions. In a 45-minute webinar, the experts from Transtar AC will cover the possible causes of AC failure.

The training session will cover:

Interpreting high-side and low-side gauge pressures for:
- Restrictions to refrigerant flow
- Air or moisture trapped in the system
- Incorrect refrigerant charge
- Faulty or worn compressor
Measuring and understanding vent temperature drop
Troubleshooting automatic and dual-zone temperature control systems
Detecting air flow restrictions in condensers and evaporators

Speakers

Andrew Markel, Director of Technical Content, ShopOwner
Dennis Husband, ASE Certified Technician, Transtar AC

AC Diagnostics: Troubleshooting Pressures and Temperatures

Air Date: August 18, 2022

Sponsored By Transtar AC

Smooth Roads Ahead: Making Wheel Bearing Jobs Work for Your Shop

On-Demand Webinar

Original Air Date: August 04, 2022

Sponsored By BCA Bearings by NTN

click here for more

VW Passat/Golf, Audi A3 Transmission Oil Change Procedures

PRT Offers Complete Struts For Honda CR-V 2019

Launch Releases X-431 ADAS PRO PLUS

click here for more

Product Video Spotlight

Bosch Updates Software For ADS, ADS X Series Scan Tools

The update allows technicians to sort and search saved reports using multiple filters.

Bosch Updates Software For ADS, ADS X Series Scan Tools

VW Passat/Golf, Audi A3 Transmission Oil Change Procedures

click here for more

Diamond G Repair Named July Shop Spotlight

Montrose, CO shop gives every customer great service at a fair value with an honest team.

Partnerships Keep Minnesota Auto Fix Shop Thriving, Growing

For Jeff and Holly Weller teamwork and partnerships are critical, because their shop can’t be hampered by delays.

DRIVE Salutes JAR Performance, McPherson, KS

The June DRIVE Spotlight shop has worked hard to build a shop full of honest mechanics who do trustworthy work.

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Boulder, Colorado Shop Profile – Pellman’s Automotive

Customer service is the bedrock of the business - team works hard to make sure customers are satisfied.

Boulder, Colorado Shop Profile – Pellman’s Automotive

Customer service is the bedrock of the business - team works hard to make sure customers are satisfied.

Diamond G Repair Named July Shop Spotlight

Montrose, CO shop gives every customer great service at a fair value with an honest team.

click here for more

Latest Issue

JULY 2022

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MAGAZINE ARCHIVE

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In the JULY 2022 Issue

Seeing The Invisible - Reading TPMS Sensor Signals

TPMS sensor signals are low power and low frequency, with most sensors transmitting at 315MHz or 433MHz.

Read Full Article

ShopOwner's July Digital Edition Available Now

Every issue of ShopOwner includes valuable business management and technical editorial content.

Read Full Article

A Safe Working Environment Is Good For Business

Failure to create a safe working environment can be more expensive than doing things right to begin with.

Read Full Article

Popular Categories:

Technical , Business , Shop Operations

Previous Issues

June 2022

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May 2022

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April 2022

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Latest Issue

JULY 2022

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MAGAZINE ARCHIVE

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Owners of independent repair shops and their technicians require information in all forms to support the growth and continued success of their operations. This network of more than 500,000 shop owners, technicians and service managers is essential to everyday commerce and ShopOwner, with content from Brake & Front End, ImportCar and Underhood Service, provides smart and reliable content every day. Providing expert business management advice and analysis, technical how-to information and the latest product and industry news, ShopOwner keeps this audience engaged and informed. By subscribing, you’ll receive the ShopOwner digital edition magazine (12 times/year) and the ShopOwner eNewsletter (twice weekly). Access to digital editions, contests, news, and more are ready for you today!

Owners of independent repair shops and their technicians require information in all forms to support the growth and continued success of their operations. This network of more than 500,000 shop owners, technicians and service managers is essential to everyday commerce and ShopOwner, with content from Brake & Front End, ImportCar and Underhood Service, provides smart and reliable content every day. Providing expert business management advice and analysis, technical how-to information and the latest product and industry news, ShopOwner keeps this audience engaged and informed. By subscribing, you’ll receive the ShopOwner digital edition magazine (12 times/year) and the ShopOwner eNewsletter (twice weekly). Access to digital editions, contests, news, and more are ready for you today!

click here for more

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Fashion Week: Dressing For Success In The Shop
How To Use Evaporator & Heater Foam Cleaners (VIDEO)
Standard Motor Products Expands GDI Program Offering
ShopOwner’s July Digital Edition Available Now
Beat Your Competition By Improving Performance Reviews

Tag: "customers service"

customers service

Partnerships Keep Minnesota Auto Fix Shop Thriving, Growing

By Doug Kaufman Jun 24, 2022

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Jeep Cherokee Strut Install (VIDEO)

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