customer service Archives - Page 8 of 21 -
Communicating The Effectiveness Of TPMS

A good angle to start with may be laying out the consequences of not having a working TPMS.

Why Rubber, Snap-In TPMS Valves Must Be Replaced

Protect drivers and your shop by changing out the service kits every time a tire is removed from the rim.

Hawaii Shop Profile – Lex Brodie’s, Oahu, HI

Lex Brodie’s Tire Centers’ core values have honored customers, employees and community since 1961.

Solving Mystery BMW Diagnostic Trouble Codes

Something as simple as checking the DTCs can go off the rails when the code isn’t translated properly by your scan tool.

Is That Timing Chain Guide Made Of Plastic – And Why?

To call some timing chain guides plastic is not accurate. They’re really highly engineered resins and structural fibers.

Why Are Cars So Expensive to Fix?

Consumers have demanded safe and environmentally friendly vehicles – they also want cheap repairs. It’s hard to have both.

Training Corner: Tesla’s Air Ride System

Tesla’s “smart” air suspension uses GPS information and vehicle speed to adjust suspension ride height.

Understanding Today’s Timing Components

The electronics that control crank and camshaft timing sensors mean alignment of the timing chain must be perfect.

Vehicle Care RockStars Unveiled at AAPEX 2022 

New program will honor vehicle care professionals held in the highest esteem for their industry accomplishments.

Do You Need More Customers – Or Better Ones?

Knowing the profile of your prime customer will go a long way toward a successful, profitable shop environment. 

2022 Auto Value/Bumper To Bumper Tech of the Year Candidates

The 2022 Auto Value and Bumper to Bumper Technician of the Year winner will be announced in Las Vegas during AAPEX. 

Preparing For the Business Storm Approaching Your Shop

Will you be caught unprepared when the free car count comes to an end?