customer service Archives - Page 6 of 21 -
Don’t Sell Shocks And Struts; Educate Customers Instead

Success comes down to informing customer about the benefits of replacing worn or damaged components.

How Inflation Affects Buying Power And How You Can Help

Financing options can help combat inflation fears. This webinar is sponsored by Snap Finance.

Is Your Customer’s Dirty Car Off Limits To Commentary?

Just because it may not be illegal, should you post images or your customer’s dirty, damaged vehicle?

Shop Profile – JO•CO Auto, Merriam, KS

Alan Heriford is so committed to training, culture, respect, love and success that luck doesn’t need to be considered. 

Autel Energy Releases MaxiCharger AC Ultra

Autel says its newest EV charger is the ideal EV charging solution for any commercial environment.

Consumers Often Report ADAS Issues After Repairs

While crash avoidance features have proven safety benefits, some vehicle owners report problems after repairs.

Long-Lasting Brake Pads (VIDEO)

How long brake pads will last depends on many factors. This video is sponsored by Centric Parts.

Why Would You Jump Start an EV?

If an EV with a full battery won’t start, here’s how you can get it up and running.

Making The Case About Autonomous

Real-world testing shows driverless vehicles face some fairly significant speed bumps.

Adaptive Technology: How BMWs Learn From Themselves

Let’s look at five common adaptations for late-model BMWs, and what you should know before you start a repair.

Why Are Brake Lights So Hard To Replace?

Brake lights are a required safety item. Why should replacing a bulb require so much effort?

Parts and Artificial Intelligence

While a catalog will tell you what will fit, it won’t tell you if the part has issues or if a better part is available.