Shop Owner Retiring After Running Business Seven Days a Week for 28 Years -

Shop Owner Retiring After Running Business Seven Days a Week for 28 Years

Ken Volland, who owns Ken's Gas and Auto Repair in Ellensburg, WA, is closing the business at the end of September. He has owned the business for 28 years. During the shop's heyday, Volland had four employees in addition to himself. Earlier this year, he had to lay off a technician who had worked at the shop for 27 years. The wear and tear of being a technician has taken its toll on Volland as he has back and joint pain in addition to having lost 20 percent of the use of his hands.

Ken Volland, who owns Ken’s Gas and Auto Repair in Ellensburg, WA, is closing the business at the end of September. He has owned the business for 28 years. During the shop’s heyday, Volland had four employees in addition to himself. Earlier this year, he had to lay off a technician who had worked at the shop for 27 years. The wear and tear of being a technician has taken its toll on Volland as he has back and joint pain in addition to having lost 20 percent of the use of his hands.

Below is the article as it appeared on the Daily Record website.

Ken’s to close at end of September

By MIKE JOHNSTON senior writer
Tuesday, September 21, 2010

Ken Volland works on a car at his service station along University Way in Ellensburg, Thursday, Sept. 16, 2010. The station, owned by Volland since the mid-1980s, will close its doors at the end of the month. (Brian Myrick / Daily Record)ELLENSBURG — Some in Ellensburg are calling it the end of an era.

When Ken Volland locks the doors to Ken’s Gas and Auto Repair on East University Way at around 6 p.m. Sept. 30, Volland believes it’s the end of the road for the last full-service gas station in Ellensburg.

And Sept. 30 also will be the last time he works 7:30 a.m. to 6 p.m. at the station, and the end of working seven days a week.

That’s right, seven days a week.

Yet he also says he’ll work right up to 6 p.m. on that last day.

Currently he’s selling much of what he has in the station, yet Volland, 64, last week at work said he’d take on repairs to someone’s car if they come in that last day and if he has any tools left.

His definition of full service? Put gas and oil in your car for you, check basic systems for you and always have a mechanic on duty when open.

Through the years, the station got a lot of weekend repair jobs from cross-state travelers breaking down at or near Ellensburg and even brought in by tow trucks from both ends of the county.

Local residents, too, have been grateful for his weekend mechanic hours.

To read the entire article, visit the Daily Record website at http://dailyrecordnews.com/news/article_af756d10-c5a2-11df-be2c-001cc4c03286.html.

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By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
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• Reduction to your profit margin.
For every part issue, you need to
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Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
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