Shop Owner Elected 2014 NASTF Chair -

Shop Owner Elected 2014 NASTF Chair

Allen Pennebaker, owner of Orinda Motors of Orinda, CA, has been elected 2014 chair of the NASTF board of directors, the first independent shop owner chair of NASTF since its founding in 2000. Pennebaker has served on the NASTF Board for many years as a representative of the Automotive Service Council of California.

Allen Pennebaker, owner of Orinda Motors of Orinda, CA, has been elected 2014 chair of the NASTF board of directors, the first independent shop owner chair of NASTF since its founding in 2000. Pennebaker has served on the NASTF Board for many years as a representative of the Automotive Service Council of California.
 


Changes to the NASTF Bylaws were made by the NASTF board in early 2013 allowing for industry-wide nominations and open elections when they go into effect Jan. 1, 2014.
 


Other NASTF board members elected to 2014 officer positions include: Steve Douglas, director, environmental affairs for the Alliance of Automobile Manufacturers as vice chair; and John Lypen, director of industry relations for Motor Information Systems as treasurer/secretary. Charlie Gorman, executive manager of the Equipment & Tool Institute becomes the immediate past chair after having served as NASTF chair during the 2013 transition.
 


The new NASTF Bylaws encourage industry-wide diversity for the NASTF leadership, specifying a minimum number of individuals to represent business types in eight categories. Four new members were elected to the NASTF board filling four vacancies in four of those categories: Claude Hensley, owner of Lockman Locksmith, was elected to fill the vacancy in the Locksmith category. Donny Seyfer, co-owner of Seyfer Automotive, was added to complete the minimum of three independent technician/shop owner positions and will serve with previous board members 2014 Chair Pennebaker and Bill Moss (owner, Euro Service Automotive) who were re-elected to terms in this category. Chris Chesney Sr., director of professional markets for CARQUEST, was elected to represent industry educators while Karen Miller, who held that position previously, was re-elected for one year into an at-large position on the NASTF board.

Mark Saxonberg, manager of alternative fuel vehicles and the environment for Toyota, was elected into the additional post designated for an OEM on the NASTF board. Saxonberg will serve with re-elected board members Douglas (2014 vice chair) and John Cabaniss (director, environment & energy of Global Automakers) in representing OEMs. Other members re-elected to the 15-person NASTF Board include Bill Long (president, AASA) and Kathleen Schmatz (president, AAIA), both representing the parts supplier category. Doug Greenhaus (chief regulatory counsel, NADA) continues in his term representing the franchise dealer category. Representing the information service provider category, Scott Brown (president, iATN) continues in his three-year term while John Lypen was re-elected as a second representative in that category. Gorman received an automatic re-appointment to serve as the immediate past chair through 2014 and also to represent the tool company category.

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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