Remember to Inspect Your Vehicle Lifts -

Remember to Inspect Your Vehicle Lifts

Rotary Lift has an important message for technicians and shop owners: Remember to inspect your lifts. In addition to daily operator inspections, the Automotive Lift Institute (ALI) recommends that all vehicle lifts be inspected by a qualified lift inspector at least annually, "to ensure reliability and the continued safe operation of the lift."

Rotary Lift has an important message for technicians and shop owners: Remember to inspect your lifts.
 
“Maintaining a safe and efficient repair shop is everyone’s responsibility,” explains John Rylee, director of marketing. “Technicians should check their lifts every day, and the shop owner should schedule professional lift inspections annually. Regular inspections help ensure that all the lifts in the shop are operating properly. After all, you can’t afford to have a lift out of action.”
 
In addition to daily operator inspections, the Automotive Lift Institute (ALI) recommends that all vehicle lifts be inspected by a qualified lift inspector at least annually, “to ensure reliability and the continued safe operation of the lift.”  

The owner’s manual will provide inspection instructions for a specific lift. General guidelines are also available from the Lifting It Right safety manual published by ALI, and ANSI/ALI ALOIM:2008, the industry standard that outlines safety requirements for lift operation, inspection and maintenance. Both publications are available from ALI members (including Rotary Lift) and their distributors, as well as from ALI’s website at www.autolift.org.
 
At a minimum, technicians should check the following daily:
• Lift controls are working properly;
• All locks and restraints are working correctly;
• There is no deformation or excessive wear of any lift components, including posts, arms, hoses or wiring;
• There is no damage or excessive wear on any of the lift contact points, including adapters;
• There are no hydraulic leaks; and
• There are no cracks or loose concrete around floor anchors, if applicable.

If any of these problems exist, or if the lift makes unusual noises or sudden movements, operates erratically, or creates chips or filings during use, the technician should stop using the lift and report the condition to a supervisor immediately so the lift can be repaired by factory-trained service personnel.
 
Rotary Lift has extended its Inspect to Protect program to help shop owners find local qualified lift inspectors through the Rotary Authorized Installer (RAI) North American network. Each participating Inspect to Protect company has lift inspectors on staff who meet all of the requirements for a “qualified lift inspector” outlined in the ANSI standard. Rotary also requires that each company attend factory training, maintain insurance coverage and be able to provide customers with lift maintenance and repair service, as well as genuine Rotary replacement parts.
 
Rotary Lift has produced a new Inspect to Protect video highlighting the importance of vehicle lift inspections. Check it out on Rotary’s YouTube channel, www.youtube.com/RotaryLiftMedia. (The link to the video is: http://www.youtube.com/watch?v=FypcfA7Gr1g.)
 
For more information about the Rotary Lift Inspect to Protect program, log on to www.rotarylift.com/inspect, or call (800) 640-5438.
 
You can also find Rotary Lift on Facebook, www.facebook.com/RotaryLift, and Twitter, http://twitter.com/RotaryLift.

You May Also Like

Phone Shoppers Made Easy

Although there is no silver bullet that will allow you to bring in every first-time caller, there are a number of things you can do to get more appointments. In this article, I would like to share some of the best practices your advisors can use that will generate immediate results.

By Bob
Cooper of Elite

With
vehicles being built better than ever before, and with service intervals
continually being extended, you are going to see your customers less often.
This means your service advisors are going to have to be razor sharp when the
phone rings. Although there is no silver bullet that will allow you to bring in
every first-time caller, there are a number of things you can do to get more
appointments. In this article, I would like to share some of the best practices
your advisors can use that will generate immediate results.
In order for
someone to buy from you, three things need to occur: They have to like you,
they have to trust you, and they have to view you as a credible expert. So when
your phone rings, the first thing your advisors need to sell is themselves; not
the service or repair. The best way of accomplishing this goal is with a
professional, courteous and upbeat greeting, such as “Thank you for calling
Elite Auto Care, this is Bob. How can I help you this morning?” By using these
words we’re showing appreciation, by volunteering the name of our company we’re
assuring the callers that they’ve called the right number, and by providing our
name we’re beginning to build personal relationships. By asking how we can
help, we’re asking a question that will allow us to control the conversation.
By being upbeat and using the right tonality, our likeability goes up, and the
customer’s anxiety goes down.
The second
thing your advisors will need to do is slow the conversation down so the
callers don’t feel rushed, and they’ll have to become good detectives by asking
a number of questions. By having the callers talk, it will take their focus off
of the price, and it will allow them to begin to feel more comfortable with
your advisors at the same time.
When it comes
to asking for the appointment, one of the best kept secrets I can share with
you is this: With rare exception, your advisors need to offer every caller a
choice of appointment times, and whenever possible, one of those options should
be for them to bring the vehicle in now. For example; “I can squeeze you in
now, or would 2:15 be better for you?”
When it comes to auto repair, customers love finality, which is why
providing the “now” option is a powerful sales tool.
Now here’s
the absolute best-kept secret for dealing with the tough first-time callers.
Every one of your advisors needs to be aware that many “price shoppers” are
asking for price just to start the conversation, and beyond that, with rare
exception, callers don’t know the questions they should be asking. This is why
it’s a good idea to ask your service advisors to write down a list of the
questions that they think an educated caller would ask. Once they have their
lists completed, and committed to memory, then it’s easy for them to respond to
price inquiries with a statement like, “Well Larry, I know price is important
to you, and it should be, but if you call five different shops today, you’ll
more than likely get at least five different prices. Some of the other
questions you might want to ask are how long they’ve been in business, whether
or not they have certified technicians and a drug-free workplace program, and
you might want to have them walk you through their diagnostic processes as
well. You might also want to ask them if they always explore all of the options
that are available to customers when it comes to any recommended repairs, what
kind of warranties they provide, and if those warranties are in writing.”  Ladies and gentlemen, I’ve closed hundreds,
if not thousands of tough first-time “price shoppers” using this technique, so
I know it will work for you.
 If you’re still not quite sold, then consider
this. If you take my recommendations, when those price shoppers start calling
other shops, you know as well as I do that they’ll more than likely ask some of
the questions your advisors suggested to them. Not only will your competitors
be caught off guard and struggle with the answers, but in each case, the
callers will be thinking of your advisors. This is when they’ll not only realize
how well your advisors handled the call, but they’ll trust your advisors, and
you bet; they’ll now view them as credible experts as well.
For help permanently
increasing your service advisors’ sales and CSI scores, learn more about the Elite Masters Service Advisor Training
Program.

The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

Want To Increase A/C Sales?

Have your techs, as part of their preliminary checks, turn on the A/C and see if the system is working. Is the compressor turning on? Are all the fan speeds working? Is the system getting cold? Is there a smell from the vents?

Call For Entries For The ATMC National Excellence In Training Awards

The Automotive Training Managers Council (ATMC) has issued a call for entries for the 2014 National Excellence in Training Awards. The annual program is designed to highlight the importance of training to the success of the transportation industry by honoring highly effective or innovative training programs. The awards are open to any person or entity providing training in the industry.

CARS 2014: ‘Not Your Father’s Oldsmobile’

From ASA comes word that CARS this year “is not your father’s Oldsmobile.” This year’s CARS will be held July 30-Aug. 2 in Detroit and, for the first time, the focus will be on younger techs. Each program at CARS this year has been handpicked with an eye toward making your shop better, said Donny Seyfer, chairman-elect of the Automotive Service Association, which sponsors CARS.

Other Posts

GAAS Attendees Get ‘Connected’ In Chicago

Attendees of the Global Automotive Aftermarket Symposium’s (GAAS) 2014 Connected conference were engaged in a range of high-level topics affecting the automotive aftermarket now and in the future.

Raybestos Rattlesnake Sweepstakes Winner Receives His Ride

Not even heavy rain and winds could dampen the festive mood at Automotive Electric Distributors (AED) in Vancouver, Wash., on Friday, May 9, the day that David Cramer received the keys to his custom 2014 Raybestos Rattlesnake Toyota Tundra.

NACE/CARS 2014 Meets Shop Owners’ Education, Training Needs

NACE/CARS 2014 has announced the full training and education conference program that organizers say will have shop owners, technicians and industry stakeholders covered from A to Z when it comes to training, education and unbeatable new sessions. In addition to this year’s event being the largest conference offering in NACE/CARS history, show organizers also have many of the industry’s leading experts speaking at this year’s event.

June 9-15 Is Automotive Service Professionals Week

The National Institute for Automotive Service Excellence (ASE) has declared June 9-15 as National Automotive Service Professionals Week. Building on the success of Automotive Service Professionals Day established in 2001, ASE launched National Automotive Service Professional’s Week in 2005 to honor the commitment and dedication of automotive, truck and collision technicians, along with parts specialists and other support professionals who serve the motoring public.