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Parts Delivery Truck Crashes Through Repair Shop

Technicians at C.A.R.S. Auto Repair Jenison, MI, ran to safety as a parts delivery truck came crashing through a service door and hit four or five vehicles before crashing through the back wall. Police at the scene believe the driver had passed out and his foot hit the accelerator.

Shop Owner Staff
By Shop Owner Staff
Published:

Technicians at C.A.R.S. Auto Repair Jenison, MI, ran to safety as a parts delivery truck came crashing through a service door and hit four or five vehicles before crashing through the back wall. Police at the scene believe the driver had passed out and his foot hit the accelerator.

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Below is the article as it appeared on the MLive.com website.

Police say medical condition caused truck driver to crash into auto repair shop in Georgetown Township

Kaitlin Shawgo
The Grand Rapids Press
November 04, 2010

GEORGETOWN TOWNSHIP — Police think a medical condition caused a 57-year-old parts delivery driver to crash a pickup through an auto repair shop, hitting four or five cars inside and causing workers to flee before the revving truck smashed through an east wall.

The man was taken to Spectrum Health Butterworth Hospital for treatment, but he was conscious in the ambulance with no apparent physical injuries.
Photo by Mark Copier of The Grand Rapids Press.
The driver had just arrived at C.A.R.S. Auto Repair, 6742 18th Ave. near Chicago Drive, when he apparently passed out and his foot hit the accelerator. Employees inside the shop heard the roaring vehicle and ran to safety as the truck came through a service door.

When the truck came through the shop, it hit four to five vehicles, some on jacks, before going through an east wall and stopping after hitting a fence outside. No one in the shop was injured.

To read the entire article, visit the MLive.com website at http://www.mlive.com/news/grand-rapids/index.ssf/2010/11/police_say_medical_condition_c.html.

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

Shop Owner Staff
By Shop Owner Staff
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By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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