Autoscope Perfects The Art Of Automotive Repair: Training, Customer Service Are Key Elements To Shop’s Success
According to Autoscope President Nerces Mavelian, “Superstar Technicians” are “built, not born.” It all starts with what can’t be avoided and what is usually a lengthy and arduous task: finding the right candidate in the first place.
Deliver World-Beating Customer Service, Part 2
Part 1 of this article in the July/August issue discussed how great customer service is not as easily defined as having clean restrooms. Customer service is a tangible, measurable attribute, so your customer always decides whether or not you’re delivering exceptional customer service.
Deliver World-Beating Customer Service: Remember, Your Customers Are The Judge
Customers demand much more today of their vehicle repair experience, but “great customer service” is not as easily defined as, say, having clean restrooms. Truth is: Customer service is a tangible, measurable attribute. Time and again we hear the phrase “great customer service,” but what is it in real terms?
How Fit Are Your Sales and Customer Service Efforts?
Have you ever considered the fitness level of your sales and customer service efforts? I’m not talking about some sort of employee exercise program. Rather, I’m asking if the employees who provide sales and service to your customers are functioning at peak performance.
Tips for Female-Friendly Customer Service
Is your shop clean and inviting? Is speed of service a priority? Are your service and salespeople attentive and personable? If you answered no to any of those questions, you might be alienating at least half of your customer base.
Vehicle Service Should Not Trump Customer Service
With passion for their vehicles running so deep, your customers’ expectations for a pleasant vehicle repair experience may run as high as having their vehicles fixed expertly and efficiently, especially among your female customers. Weighing in on this topic is Frank Scandura, owner of Frank’s Mercedes Service, with locations in Las Vegas and Henderson, NV. His multi-bay locations specialize in Mercedes-Benz, BMW, Audi, Jaguar and VW service and repair, with an emphasis on driveability.
Lincoln Square Service: Where Heritage and Customer Service Hit Home
Carmelo Rios was still relatively new to Lincoln Square Service in Chicago, IL, when the previous owner decided to retire and offered Rios the opportunity of his lifetime. “I came in as a manager, and five weeks later I became a partner,” says Rios.
Small Town Satisfaction: Marc’s Garage Scores with Community-Rooted Customer Service
In today’s technology-saturated marketplace, consumers are bombarded with e-mails, robo-calls, text messages, twitter updates and more virtual junk mail every day. But unless Grandma’s getting out the good stationery, an honest-to-goodness hand-addressed thank-you note nestled in the daily stack of credit card offers is nearly as rare as a UFO sighting!
Roger’s Tire Service Focuses On Customers And Community
Central Ohio Ag Tire Dealer grows business by serving farm customers from a barn.
Recommend Service To Keep Customers’ Cars On The Road
You’re not helping your customers by overlooking maintenance just to save them a few bucks.
