Honesty Is The Best Policy – Higher Standards Of Customer Service Wins Customers Every Time
As automotive repair shop owners, we are absolutely held to higher standards to meet customer service expectations. That’s because of the associated negative stereotype that comes with consumers having to dole out money on recommended repairs, oftentimes that are unexpected or that amounted to more than they can afford. Most customers equate honesty from a shop as good customer service, and feel it should also be an inherent practice. And, they wouldn’t be wrong about that notion.
Speed Wrench: Providing Repairs And Customer Service With A Retro Flair
Customers at Speed Wrench Garage in Sandwich, IL, a Bumper to Bumper certified service center, certainly appreciate the attention to detail, whether it’s the authentic Texaco Motor Oil sign, or the reclaimed hubcaps adorning the wall.
Edmonds Import Auto: Award-Winning Shop’s Edge Starts At Square One – Impeccable Customer Service And Solving Customers’ Problems
Edmonds Import Auto in Palmer, AK, runs like a well-oiled machine, thanks to the tag-team effort of Tobi Klunder-Edmonds and her husband Kevin, who together decided to open a shop of their own and put their skills to the test.
60 Minute Tune: Family Atmosphere Transcends All Other Customer Service Efforts
When customers visit 60 Minute Tune, an Auto Value Certified Service Center and a customer of Warren Distributing located in Granada Hills, CA, they’re greeted by the smell of fresh coffee and friendly, smiling faces. Shop owner David Jackson wouldn’t have it any other way.
Customer Service 101: A Look Beyond The Numbers
The unspoken mantra of every business is something akin to, “See opportunity, profit off of opportunity.” But succeeding as an independent repair shop is more complicated than that. You have to earn your customers’ trust through transparency and a focus on individual needs if you want to become a staple within a community.
These 5 Customer Service Basics Are Key To Your Shop’s Success
Always take time to ensure that your customer understands everything on the invoice. Re-sell the service you provided and make certain they have no questions before leaving your shop.
Creating Winning Customer Service
Building and sustaining a true world-class customer service organization starts with leadership. That means owners and managers must be actively involved in the customer service effort, lead by example and continuously demonstrate high customer service standards and proper behaviors.
Winning Customer Service
Building and sustaining a true world-class customer service organization starts with leadership. That means owners and managers must be actively involved in the customer service effort, lead by example and continuously demonstrate high customer service standards and proper behaviors.
Rad Air Complete Car Care: Where Customer Service Is King
Behind every successful independent automotive repair shop is a staff that not only provides expert repairs, but one that treats customers with the care and respect that keeps them coming back – and telling their family and friends. Since founding Rad Air Complete Car Care in 1975, Shop Owner Andy Fiffick has expanded from his original Parma Heights, OH, location to three company-owned facilities and nine franchised operations throughout Northeast Ohio. Along the way, staffing has always been a critical component for success.
Preferred Automotive: Business Growth Through Education, Customer Service
Preferred Automotive Specialists, Inc. is proof positive that business growth doesn’t have to mean sacrificing customer service. Tom Palermo, who serves as the general manager of the Jenkintown, PA, shop, has been able to expand his fleet customer base while continuing to maintain the personal, one-on-one relationship with regular customers.
