Epicor’s EPIC Results Program Helps Aftermarket Businesses
Epicor is aiming to help aftermarket businesses identify and overcome barriers to faster growth and increased profitability.
Epicor MechanicNet Cloud CRM Solution Adds Capabilities
Communication tools and in-depth reporting are designed to help shops increase traffic and improve customer loyalty.
ProTech Autocare In Cincinnati: On A Mission
The shop’s mission and vision statements serve as daily reminders for the right way to do business.
Delivering A World-Class Customer Experience
Putting all of these elements together – consistently – can make the difference between a one-time customer and a customer for life.
Miles Auto Service: Miles Ahead Of The Competition
Fred White, owner of Miles Auto Service in Sewell, New Jersey, admits he’s learned plenty from his mistakes as a shop owner, particularly in his previous two shops.
Trends In Online Customer Reviews: Dramatic Shifts In Online Visibility Impact Repair Shops
Over the last couple of years, some significant changes in consumer behavior regarding researching retail sources of everything – including auto service – have left some repair shops behind because they were not paying attention. Luckily, it is easy to catch up.
Service Reminders Can Build Trust And Increase Repeat Business For Your Shop
Most people will consider it a blessing if they receive a reminder from you that it’s time to get their brakes checked, that they need to get that oil change or that it’s time for their 30,000-mile checkup.
When Employees Review The Boss
It can be challenging enough when customers get to review the service they receive from your business, but when the employees get in on the act, it can be a bit too much. Perhaps, however, it can be your ticket to lower turnover, happier customers and more business.
Revolutionize Your Repair Shop With Texting Technology
Text messages outnumber phone calls five to one. An amazing 98% of text messages are opened. Take a guess at how many text messages are read within the first three minutes of being received … 90%!
Converting Price Shoppers: Using A Different Approach Can Win Them Over
Today, before a customer calls, they’ve checked out your website and online reviews. They are half sold on you already. You ruin the sale with your no-quote, “bring it in” attitude. Then, when they don’t make an appointment, you make it their fault and say, “Another price shopper.”
