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[atc] AutoCenter: A Family Tradition Of Quality & Service Excellence

When brothers Chris and Brian Weeks purchased [atc] AutoCenter in Augusta, GA, back in October 1999, they did so knowing they needed to live up to the expectations set by the previous owners. This wasn’t just any business transaction – Chris and Brian purchased the shop from their father, Carl, and their uncles, Allen and Larry, upon their retirement in 1998.

ATC auto repair
Certified Express Lube And Auto Service: Owner Takes Unconventional Route To Shop Owner Status

By all accounts, if you walked into Certified Express Lube & Auto Service in Crestwood, KY, you’d probably think it was owned by a former technician who decided to venture into shop ownership. The waiting area is inviting and features AAA-approved signage. The shop’s four technicians have ample room to work in the shop’s 13 service bays, and customer service is priority number one for each and every repair.

Car Care Council Introduces New Custom Service Schedule For National Car Care Month

April is National Car Care Month and, in celebration, the non-profit Car Care Council has introduced a new online customizable service schedule, free to all motorists throughout the country. The personalized schedule and e-mail reminder service, powered by DriverSide.com, can be customized by motorists at the council’s newly-introduced website.

Autoscope Perfects The Art Of Automotive Repair: Training, Customer Service Are Key Elements To Shop’s Success

According to Autoscope President Nerces Mavelian, “Superstar Technicians” are “built, not born.” It all starts with what can’t be avoided and what is usually a lengthy and arduous task: finding the right candidate in the first place.

Volz Bros. Auto Service – Brand-Building Efforts Pay Dividends in Customer Loyalty

There’s no place like home, and for John Volz, home in this reference is the Volz Bros. Auto Service shop that he started 28 years ago. After 20 years of working 50-60 hours a week building his business, Volz sold the Grass Valley, CA, repair shop in 2001 to shop foreman Bill Greenman to retire to the Oregon coast where he spent seven years. Then, moved back to Northern California in 2008 to work in the auto parts business.

BOLT ON Hits 50 Million Repair Photo Milestone

Photos are sent to drivers through its Mobile Manager Pro and cloud-based NextGear platforms.

BOLT ON TECHNOLOGY Expands Software Offering

BOLT ON’s full capabilities are now available via the cloud through NextGear.

Mitchell 1 Offers SocialCRM Marketing Tips For Repair Shops

Mitchell 1 offers a roundup of 10 marketing tips and tricks to help automotive repair shops boost business as states reopen.

Epicor Acquires Auto Care CRM Systems Provider MechanicNet

Epicor Software Corp. announced it has acquired MechanicNet Group (MechanicNet), a Pleasanton, California-based provider of customer relationship management (CRM) and retention solutions for automotive service businesses and their clients.

Knight’s Automotive Repair: Owner’s Lifelong Industry Passion Sets The Tone For The Entire Shop

With a name like Knight’s Automotive Repair – and a logo to match – it’s only fitting that a full suit of armor in the shop’s waiting area greets customers. In fact, owners Peyton and Nancy Knight have received quite a few medieval-themed gifts over the past 34 years of providing automotive service in the Ledgewood, NJ, area.