Online Registration Now Open for 2012 Aftermarket Legislative Summit in Washington, D.C. -

Online Registration Now Open for 2012 Aftermarket Legislative Summit in Washington, D.C.

Online registration for the Automotive Aftermarket Industry Association (AAIA) 2012 Aftermarket Legislative Summit, March 14-15, is now available.

Online registration for the Automotive Aftermarket Industry Association (AAIA) 2012 Aftermarket Legislative Summit, March 14-15, is now available.
 
“The Legislative Summit provides an opportunity for aftermarket professionals to come to Capitol Hill to meet with key congressional leaders and discuss issues that affect and impact their businesses,” said Kathleen Schmatz, president and CEO, AAIA. “Further, with all representatives and a third of senators running for re-election, this is an excellent time for the aftermarket industry to be in the nation’s capital in order to make its collective voices heard.”
 
AAIA says summit participants will be thoroughly coached and prepared for their congressional visits during an issue briefing session that will be held on the afternoon of Wednesday, March 14. The briefing will be held at the Hyatt Regency Capitol Hill, near the U.S. Capitol.
 
A reception will be held on Capitol Hill the evening of March 14 to provide an informal setting for members to meet legislators and their staff. Attendees will spend Thursday, March 15 walking the halls of Congress meeting their elected officials and staffs. AAIA staff will set up appointments for participants with their district representative and two U.S. senators.
 
There is no cost to attend the summit; attendees only need to pay their own travel and accommodation expenses.
 
For information on how to register, visit www.aftermarket.org. The registration deadline is Feb. 3, 2012.

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Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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