New Website Launch For CCAR -

New Website Launch For CCAR

Charlie Ayers, president of the Coordinating Committee for Automotive Repair (CCAR), recently announced the launch of a new website for the group. CCAR currently serves hundreds of affiliates and thousands of users worldwide, and administers millions of automotive safety and hazmat tests each year. In this past fiscal year alone, which ended in September 2011, CCAR saw in excess of 4 million tests passed.

Charlie Ayers, president of the Coordinating Committee for Automotive Repair (CCAR), recently announced the launch of a new website for the group. CCAR currently serves hundreds of affiliates and thousands of users worldwide, and administers millions of automotive safety and hazmat tests each year. In this past fiscal year alone, which ended in September 2011, CCAR saw in excess of 4 million tests passed.
 
CCAR said the new website at www.ccar-greenlink.org provides for a much-needed facelift, a new platform allowing for ease of updating and the ability to provide greater access to information and product through blogs and other social channels.
 
The new site showcases CCAR’s "safe, clean and green" philosophy – so green in fact, that the website itself is hosted on servers that are powered by wind.
 
“It’s not just empty words about the environment for us here at CCAR,” said Ayers. “Wind turbines generate the power to run our website; and safety, cleanliness and care for our environment are at the core of our product offering, from automotive hazardous waste training to safety and pollution with our S/P2 training, to the actual awarding of ‘GreenLink Status’ to collision and automotive repair shops around the country.”
 
According to CCAR Executive Director Daren Fristoe, automotive repair and collision shops can apply to earn "GreenLink" shop status through CCAR and once approved, can display the designation to customers on counters, in windows and on their websites. "This has been shown to increase traffic and sales from environmentally conscious potential customers,” he added.
 
CCAR provides all the collateral material for display once a shop has earned the GreenLink status.

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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