2020 brought unprecedented difficulties to shop owners – but in many cases there were significant opportunities as well. From customer service to employee training to supplier relationships, modern technology has helped solve some of the industry’s oldest challenges. Doug Kaufman speaks with Chris Boshaw, president and CEO of Shop Boss and Cavan Robinson, general manager of Shop Boss.
Dealing with warranty return headaches starts with fixing the real failure first.
The auto care industry in the US is a significant part of the economy, generating nearly $480 billion in revenue and employing millions of people. However, the industry also faces a high rate of parts returns, with nearly one in four auto parts being returned. This is a costly and wasteful issue that needs to be addressed.
The perception may be there’s nobody out there to work, but really they just don’t know how to get connected.
Finding great employees is critical, but even more important? Keeping the great ones you already have.
In this SOS podcast episode, Roy Niemi explains that solid hiring can be complicated.
In this podcast episode, Doug Kaufman and Clint Cooper continue their discussion about catalytic converters.
The 2024 AAPEX Show will take place November 5-7 in Las Vegas.
Harvey Firestone’s legacy of innovation lives on in his great-grandson’s efforts as an entrepreneur.
Shop-Ware is a cloud-based shop management platform for independent repair shops.
EV maintenance, tax credits and social networks affect knowledge and interest in EVs.
