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New Digital Menu Board Available To ACDelco Program Members

ACDelco is offering Professional Service Center and Alliance Jobber Program participants and distributors a new ACDelco Digital TV Menu Board configured specifically for ACDelco customers. A new addition to the ACDelco Image Program, the specially configured boards are designed by 10FootWave, a provider of customized digital infotainment solutions for business.

Shop Owner Staff
By Shop Owner Staff

ACDelco is offering Professional Service Center and Alliance Jobber Program participants and distributors a new ACDelco Digital TV Menu Board configured specifically for ACDelco customers. A new addition to the ACDelco Image Program, the specially configured boards are designed by 10FootWave, a provider of customized digital infotainment solutions for business.

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According to ACDelco, in addition to enhancing customer service and making waiting areas more customer-friendly, the digital menu boards can help meet business needs, including:

• Serves as a combination menu board, entertainment, education and advertising resource, with no software to buy

• Users select from a variety of popular CBS network entertainment to blend customer waiting room entertainment with ACDelco-branded and non-branded care care/repair information

• Allows users to select from a library of automotive vehicle systems simulations, so it’s perfect for explaining a repair to a customer

• Includes integrated on-screen menu board that allows shops to display services to the customer with or without pricing

• Provides fresh, relevant content with regular updates and ability to upload local content

• Easy customization – update the menu board and playlist from a computer.

For more information on the ACDelco Digital TV Menu Board, including pricing and system requirements, see your ACDelco field representative or visit www.10footwave.com/acdelco.

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

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By Shop Owner Staff

By Joe Marconi of Elite

Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.

Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.

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