National Car Care Month Is On The Horizon -

National Car Care Month Is On The Horizon

With severe weather striking most of the country this winter, it's hard to believe that National Car Care Month in April is on the horizon. However, it's not too early to think about ways to leverage the Car Care Council's national consumer media campaign to help grow your business.

With severe weather striking most of the country this winter, it’s hard to believe that National Car Care Month in April is on the horizon. However, it’s not too early to think about ways to leverage the Car Care Council’s national consumer media campaign to help grow your business.

“After a harsh winter like this one, customers’ vehicles will need extra attention to make sure they are ready for the spring and summer driving season, and that means more business for shops throughout the country,” said Rich White, executive director, Car Care Council. “Participating in National Car Care Month is time well spent and gives you a chance to build awareness of your business, increase car counts and educate consumers on how much of their vehicle’s maintenance is going unchecked.”

The Car Care Council suggests five quick and easy ways to get involved in National Car Care Month:

1. Suggest your customers sign up for the free customized service schedule and e-mail service from the non-profit Car Care Council at http://www.carcare.org/car-care-service-schedules/custom-service-schedule/.
2. Send your customers to www.carcare.org/car-care-guide to view the free digital Car Care Guide, available in English and Spanish or order a free printed copy for their glove compartment.
3. Print out car care tips at http://www.carcare.org/car-care-resource/car-care-tips/ and leave them out for customers to read while they are in a waiting room or standing at the counter.
4. Hang a Car Care Month poster and banner, and place a Car Care Month mirror dangler on each customer’s rear view mirror. Make your own signs or get a special point-of-sale kit from the Car Care Council at http://www.carcare.org/pos-starter-kit/.
5. Hosting a car care event in your community? Visit http://www.carcare.org/industry-participants/host-an-event/ to list your event at no charge on the Car Care Council’s website.

Many auto repair shops and parts stores throughout the country celebrate National Car Care Month by hosting community car care events. At these events, businesses volunteer their time to check components on vehicles that typically get overlooked, including tires, air filters, lubricants and fluids, belts and hoses, battery cables and lights. These free vehicle inspection events emphasize the importance of preventive maintenance and educate consumers about how to take proper care of their cars.

The Car Care Council is the source of information for the “Be Car Care Aware” consumer education campaign promoting the benefits of regular vehicle care, maintenance and repair to consumers. For a copy of the council’s Car Care Guide, which is now available electronically, or for more information, visit www.carcare.org.

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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