Mike Fiorito Inducted Into Federated Vendor Hall Of Fame -

Mike Fiorito Inducted Into Federated Vendor Hall Of Fame

Mike Fiorito, vice president of KYB Americas Corporation, has been honored as the 2012 Federated Auto Parts Vendor Hall of Fame inductee. The Federated Vendor Hall of Fame recognizes one individual each year who demonstrates dedication to excellence, helping make a difference for Federated and its members.

Mike Fiorito, vice president of KYB Americas Corporation, has been honored as the 2012 Federated Auto Parts Vendor Hall of Fame inductee. 

“We want to congratulate Mike for this well-deserved recognition,” said Larry Pavey, president of Federated Auto Parts. “I have had the privilege of knowing Mike for many years and there is no one who cares more about Federated and our members than Mike. He has personally made tremendous contributions to the success of Federated and our Co-Man operation. In short, Mike exemplifies what the Federated Vendor Hall of Fame is all about.”

Fiorito began his aftermarket career back in 1981 with Parker Hannifin’s Edelmann Division. He joined Brake Parts Inc. in 1988 and held a variety of sales and marketing positions before being promoted to vice president of key accounts. Following the company’s sale to Affinia, Fiorito served as vice president of sales for the Affinia Under Vehicle Group.  In 2006, he joined KYB as director of business development before assuming his current position of vice president. 

The Federated Vendor Hall of Fame recognizes one individual each year who demonstrates dedication to excellence, helping make a difference for Federated and its members. For more information and a list of recent inductees, visit http://www.federatedautoparts.com/hallOfFame.aspx

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Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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