MACS Publishes New Mobile A/C Textbook -

MACS Publishes New Mobile A/C Textbook

Proper education and training is the key to successful service and repair. To meet the training needs of the industry, the Mobile Air Conditioning Society (MACS) Worldwide is proud to introduce its new textbook, Modern Automotive HVAC Systems.

Today’s technician must be more than a parts-changer. As HVAC systems become more sophisticated and incorporate extensive computer controls, more sensors, new components and new refrigerants, old knowledge will no longer serve. Proper education and training is the key to successful service and repair.  To meet the training needs of the industry, the Mobile Air Conditioning Society (MACS) Worldwide is proud to introduce its new textbook, Modern Automotive HVAC Systems.

Modern Automotive HVAC Systems is a 160-page text designed to sharpen technician skills through both a review of basic principles and presentation of industry-accepted best practices for all aspects of HVAC diagnosis and repair.  

Modern Automotive HVAC Systems is designed for both the automotive technical classroom and the professional working in the field. The classroom version includes a powerpoint presentation with 211 slides.

“MACS has dedicated the time and resources to create the Modern Automotive HVAC Systems textbook because automotive climate control has evolved quickly in the past 30 years; air conditioning was once a luxury option but has become standard today on almost every vehicle. Additionally, mainly due to environmental concerns, climate control is one of the very few systems on a vehicle governed by specific rules and laws for material handling and technician certification,” explained Elvis L. Hoffpauir, MACS president and COO.

Modern Automotive HVAC Systems is available through the MACS website store at www.macsw.org or by calling the MACS office at (215) 631-7020 x 304.

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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