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Lineup for AAPEX Learning Forum Hot Topic Sessions

Among the 30 education sessions scheduled for the Automotive Aftermarket Products Expo (AAPEX) Learning Forum, six hot topic sessions will focus on timely issues impacting all channels of the aftermarket. Topics include new OEM engine oils, imports, health care legislation, consumer buying habits, global markets and strategies for economic downturn.

Shop Owner Staff
By Shop Owner Staff
Published:

Among the 30 education sessions scheduled for the Automotive Aftermarket Products Expo (AAPEX) Learning Forum, six hot topic sessions will focus on timely issues impacting all channels of the aftermarket. Topics include new OEM engine oils, imports, health care legislation, consumer buying habits, global markets and strategies for economic downturn.

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All education sessions will be held over a three-day period during AAPEX, Tuesday, Nov. 2 through Thursday, Nov. 4, in the Venetian/Palazzo Congress Center Level 1, Marco Polo Rooms 701-706, in Las Vegas, NV. The Learning Forum sessions are free-of-charge and open to everyone, except for the Lunch & Learn sessions, which requires registration and pre-payment of $15 per person. All AAPEX Learning Forum education sessions are accredited for 0.1 continuing education units (CEUs) by the University of the Aftermarket toward the AAP and MAAP professional designations.

Hot Topic Sessions for AAPEX 2010 include:

Tuesday, Nov. 2, 2010
7:30 a.m. – 8:30 a.m.
OEM Proprietary Lubricants: Implications for the Aftermarket
Speakers: Marcy Watson, Elpama Communications, Moderator; Panelists: Greg Julian, Advanced Lubrication Specialties (Independent Lubricant Manufacturers Association); R. Scotti Lee, Oil Change Express (Automotive Oil Change Association); Alan Thacker, O’Reilly Auto Parts; Eric Johnson, General Motors

7:30 a.m. – 8:30 a.m.
2011 Aftermarket Outlook
Speaker: David Portalatin, The NPD Group, Inc.

3:30 p.m. – 4:30 p.m.
Ten Things Smart Executives Learn From Financial Downturns
Speaker: Gene Marks, Quicker! Better! Wiser!

Wednesday, Nov. 3, 2010
9 a.m. – 10 a.m.
The New Health Care Law: What It Means for Your Business
Sponsored by Automotive Warehouse Distributors Association (AWDA)
Speaker: Seth T. Perretta, Davis-Harman LLP

Thursday, Nov. 4, 2010
7:30 a.m. – 9 a.m.
Hot International Markets: The Automotive Aftermarket in China, Brazil and Mexico
Speaker: Mike Hanley, Ernst & Young, Moderator; Joe DeSantino, JDS Worldwide; Ed Szubielski, Federal-Mogul; Dr. Timothy Weckesser, Sino-Consulting

7:30 a.m. – 9 a.m.
Today’s Escalating Import Car Parc: How to Capitalize on More Than Just the “Fast Movers.”
Speaker: Jeff Anderson and Justin Cooper, Experian Automotive
Presented by Auto International Association (AIA)

For a listing of all sessions, including session descriptions, visit www.aapexshow.com/aapex2010/Public/Content.aspx?ID=2216&sortMenu=106001.

About AAPEX
AAPEX is the annual business-to-business trade show representing the global automotive aftermarket and features more than 2,000 exhibitors. AAPEX is jointly sponsored by the Automotive Aftermarket Suppliers Association (AASA), the aftermarket affiliate of the Motor & Equipment Manufacturers Association (MEMA) and the Automotive Aftermarket Industry Association (AAIA). For more information, visit www.aapexshow.com.

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

Shop Owner Staff
By Shop Owner Staff
Published:

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

Read Full Article

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