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How To Be A Leader In The New Normal

In the history of the automotive aftermarket, there has never been a greater demand for optimism and empathy.

According to business guru Dr. John Passante, the “New Normal” will take some getting used to. “A good first step,” he says, “is to in fact acknowledge that things are different. Each of us, to one degree or another, have dealt with stress and there is the desire to rejoin the comfort of working in a supportive and understanding organization. We will look to leaders to be there for us.”

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How can your company be such a leader for your customers and your employees? In this article originally published on AftermarketNews.com, Passante explains that leaders will be expected to communicate better, empathize more sincerely and be more optimistic than ever before.

Are you up to the challenge?

Read the rest of his commentary HERE.

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