Federated To Hold National Membership Meeting In Phoenix -

Federated To Hold National Membership Meeting In Phoenix

Federated Auto Parts will hold its annual national membership meeting April 25-28 at the Arizona Grand Resort in Phoenix.

Federated Auto Parts will hold its annual national membership meeting April 25-28 at the Arizona Grand Resort in Phoenix.

“Our annual national meeting is the perfect opportunity for our members to meet as a group and discuss the issues that are important for their individual businesses and for Federated as a whole,” said Rusty Bishop, CEO of Federated Auto Parts. “We plan to update our members on major Federated initiatives, such as the Enhanced Supply Chain program and our Co-man warehouse expansion, which will help improve overall operating efficiency and profitability.”

Federated members will attend meetings on a variety of topics including marketing, technology and inventory management as well as receive updates from select manufacturers on their latest product offerings. New suppliers will be provided an opportunity to make presentations to the Federated membership. In addition, meetings will be held with various Federated councils such as Co-man, technology and the Board of Governors.  Federated members will also have the opportunity to meet with suppliers for one-on-one discussions.

As part of the event activities, Federated will host its annual awards dinner on April 26 where Federated members and vendors will be honored with such prestigious awards as Outstanding Vendor of the Year and the Art Fisher Memorial Membership Award.

“The primary goal of our national meeting is to make the Federated business foundation stronger through enhanced customer support and the use of Federated programs,” continued Bishop. “Even with such a jam-packed schedule, we will make sure there is time for members to interact and communicate with each other, sharing success stories and best practices. We are looking forward to a great meeting in Phoenix.”

For more information, visit www.federatedautoparts.com.

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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