Federated to Hold Annual National Meeting in Orlando -

Federated to Hold Annual National Meeting in Orlando

Federated Auto Parts will hold its annual national meeting April 27-30 at the Caribe Hotel and Convention Center in Orlando, FL.

Federated Auto Parts will hold its annual national meeting April 27-30 at the Caribe Hotel and Convention Center in Orlando, FL.

“Our national meeting is the perfect opportunity for our members to gather under one roof and discuss the issues that are important for their individual businesses and for Federated as a whole,” said Rusty Bishop, CEO of Federated Auto Parts. “In addition to some great presentations, the national meeting also serves as a chance for our members to meet with Federated manufacturing partners to learn about their plans for 2011.”

At the national meeting, Federated members will hear presentations on such topics as marketing, technology and merchandising as well as receive updates from select manufacturers on their latest product offerings. The members will also have the chance to meet with the manufacturers in individual meetings. As part of the event activities, Federated will hold its annual awards dinner on April 28 where it will present such awards as Vendor of the Year and the Art Fisher Memorial Membership Award.

“We have a lot of informative meetings and presentations planned for our national meeting,” continued Bishop. “Just as important, our annual meeting gives our members the opportunity to meet informally and learn about each other’s businesses. We have had some great ideas and initiatives come out of our national meeting and we are looking forward to another great week in Orlando.”

For more information, visit www.federatedautoparts.com.

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By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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