Federated Member KOI Auto Parts To Host Annual Cavalcade Of Customs -

Federated Member KOI Auto Parts To Host Annual Cavalcade Of Customs

KOI Auto Parts and Federated Auto Parts will once again present the 2012 Cavalcade of Customs and Training Expo in Cincinnati, OH. The annual event, marking its 52nd anniversary, is scheduled to take place January 13-15 at the Duke Energy Convention Center.

KOI Auto Parts and Federated Auto Parts will once again present the 2012 Cavalcade of Customs and Training Expo in Cincinnati, OH. The annual event, marking its 52nd anniversary, is scheduled to take place January 13-15 at the Duke Energy Convention Center.

“Each year, the show and training expo gets bigger and better,” said Dave Wesselman, president of KOI Auto Parts. “The Cavalcade of Customs show will draw thousands of fans to see custom cars, hot rods and motorcycles, along with great celebrity guest appearances, live music, show specials from KOI and more. The Training Expo, designed specifically for our professional customers, includes 24 different classes over three days, our largest training expo ever.”

This year’s KOI training workshops will feature classes for professional mechanical, body shop and management customers taught by qualified instructors from Federated and KOI manufacturing partners like Federal-Mogul, Dorman, Standard, ACDelco, Four Seasons, Bosch, Motorcraft, Denso and more. KOI customers will receive a three-day admission pass to the show plus all classes, lunches, and an incentive and savings booklet for a great low price.

“We help our customers navigate through the latest product information and repair procedures by providing them with training and professional development opportunities,” said Wesselman. “Last year we had approximately 600 technicians, managers and shop owners attend classes. We are hoping for our biggest turnout ever in 2012.”

A vendor area outside the classrooms will display products and information to help KOI customers learn more about supplier product lines. The vendor area will house over 60 booths, including an on-site Federated Car Care Center booth for current and potential customers wanting to find out more about the benefits of becoming a member.

NASCAR legend and Federated spokesman Kenny Schrader will also be on hand for pictures and autographs on Jan. 13.

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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