Federated Launches New Website for Car Care Center Members -

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Federated Launches New Website for Car Care Center Members

Federated Auto Parts has launched a new website for its Car Care Center members. Besides a detailed Car Care Center locator on the home page, the site also offers seasonal vehicle maintenance suggestions as well as a service interval schedule for when vehicle maintenance should be conducted.

Shop Owner Staff
By Shop Owner Staff
Published:

Federated Auto Parts has launched a new website for its Car Care Center members, www.FederatedCarCare.com.

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“The launch of FederatedCarCare.com gives our Car Care Center members two websites in one,” said Phil Moore, senior vice president of Federated Auto Parts. “The main site provides general information including a Car Care Center locator.  However, each member has the chance to have their own individual Web site where they can provide more in-depth information on the services and specialties they offer. These individual sites will serve as great business building tools for our Car Care Center members.”

Besides a detailed Car Care Center locator on the home page, the site also offers seasonal vehicle maintenance suggestions as well as a service interval schedule for when vehicle maintenance should be conducted.  In addition, each Federated Car Care Center can be accessed through the www.FederatedCarCare.com site.

“Although this site is a great asset for our Car Care Center members, it also serves as a valuable resource for motorists,” said Moore.  “Not only can they find their nearest Federated Car Care Center using the site, but they will also find useful information that will help them preserve the value of their vehicle.  We plan to add more features in the future that will make FederatedCarCare.com even more of an indispensable tool for vehicle owners.”

About Federated
Federated Auto Parts, headquartered in Staunton, VA, is one of the largest auto parts distribution and marketing organizations in North America. Federated is dedicated to supporting its customers with quality name brand parts, programs designed to grow their businesses, and experienced counterpeople who are knowledgeable in today’s evolving automotive technology. For more information, visit www.federatedautoparts.com.

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

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By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
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