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Federated Announces Shop Of The Year: Brighton Auto Service

Brighton Auto Service of Brighton, Mich., has been selected as the 2014 Federated Shop of the Year. The Federated Shop of the Year program recognizes a top shop with a demonstrated track record of excellence in such areas as customer service, quality repairs, knowledgeable staff and community involvement.

Shop Owner Staff
By Shop Owner Staff
Published:

(L to R): Federated Shop of the Year, Brighton Auto Service: Tom Summers, Les Jankowski, Chris Donovan, Mark Boon, Alan Abdella, Eric Muir, Bill Wasylyk, Bobby Lee Keeney Jr.Brighton
Auto Service of Brighton, Mich., has been selected as the 2014 Federated Shop
of the Year. The Federated Shop of the Year program recognizes a top shop with
a demonstrated track record of excellence in such areas as customer service,
quality repairs, knowledgeable staff and community involvement.

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Winning
shop owners, Bobby Lee Kenney, Jr. and Eric Muir will be guests of Federated at
the upcoming Federated National Meeting in Phoenix, Ariz. and will receive
special recognition during the May 1 awards banquet.  Federated member Motown Automotive nominated Brighton
Auto Service for the honor and will be on hand to present the prestigious
award.

Brighton
Auto Service has been providing top quality repairs and customer service since
1986. Known for the motto “We fix almost anything on almost any vehicle,” the
successful repair business has eight bays and the capacity to double-stack
vehicles for a total of 10 service stations. While its six ASE-certified
technicians specialize in both import and domestic vehicle repairs, the shop is
recognized as the import expert in the Brighton area.

“The shops
nominated for the Federated Shop of the Year award were all very impressive,
making the decision a very difficult one, but Brighton Auto Service rose to the
top,” said Phil Moore, senior vice president for Federated. “We want to commend
owners Bobby Lee Keeney Jr., Eric Muir and Bill Wasylyk on building a
successful and well-respected business. We congratulate them and their entire
team as the 2014 Federated Shop of the Year.”

For more
information, visit www.federatedautoparts.com.

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

Shop Owner Staff
By Shop Owner Staff
Published:

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

Read Full Article

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