Earn AAP, MAAP Credits for Education Sessions at AAPEX -

Main Navigation

Advertisement
Social Connect
Resources
Our Brand Family
ShopOwner Magazine
Business and technical intelligence for automotive repair shop professionals
Uncategorized

Earn AAP, MAAP Credits for Education Sessions at AAPEX

Attendees of the Learning Forum education sessions at the 2010 Automotive Aftermarket Products Expo (AAPEX) will earn up to 0.1 continuing education units (CEUs), per session, by the University of the Aftermarket toward the Automotive Aftermarket Professional (AAP) and Master Automotive Aftermarket Professional (MAAP) professional designations.

Shop Owner Staff
By Shop Owner Staff
Published:

Attendees of the Learning Forum education sessions at the 2010 Automotive Aftermarket Products Expo (AAPEX) will earn up to 0.1 continuing education units (CEUs), per session, by the University of the Aftermarket toward the Automotive Aftermarket Professional (AAP) and Master Automotive Aftermarket Professional (MAAP) professional designations.

Related Articles

Thirty education sessions will be held over a three-day period in the Venetian in Las Vegas, Nev., Tuesday, Nov. 2 through Thursday, Nov. 4. All AAPEX education sessions are free of charge, except for the Lunch & Learn sessions, which require registration and pre-payment of $15 per person. Sessions will be held in Marco Polo Rooms 701-706 on the Venetian/Palazzo Congress Center Level 1 in the Venetian Hotel.

Tuesday, Nov. 2:
• OEM Proprietary Lubricants: Implications for the Aftermarket;
• 2011 Aftermarket Outlook;
• Selling Parts for Imports: Did You Ever Consider Listening to Your Customer? The Installer’s View;
• Government Affairs Update;
• Relating, Not Translating: How to Market to Latinos;
• Advanced Pricing Strategies;
• “Lunch & Learn” – Social Media: What Is It and How Do You Know When It Is Working;
• Profit is Everybody’s Business; 
• New Vehicle Technologies and Their Impact on the Aftermarket;
• Customer Service: How to Keep Customers Rushing Back for More;
• Ten Things Smart Executives Learn From Financial Downturns; and
• They Want What? Meeting the Expectations of Service Shop Owners and Technicians.

Wednesday, Nov. 3:
• Gadgets, Gizmos, Geeks: 25 Tools, Technologies and Web-Based Services that Smart Businesses Are Using to Keep Their Customers Happy;
• Effective Communication for Today’s Workplace: Strategies for Success;
• Data Quality and the Impact on Your Web Site Search Engines;
• The New Health Care Law: What It Means for Your Business;
• Bull’s Eye Aftermarketing for Growth and Profits;
• Value Based Selling: Breaking the Discounting Habit;
• “Lunch & Learn” – All Things Automotive: Connecting With Gen Y;
• High-Performance Distribution Centers: The Five Essentials;
• Cost-Effective Marketing Techniques for Distributors;
• Making It Right vs. Getting It Right;
• Building Employee Engagement: Becoming An Employer of Choice; and
• Drive the Business, Steer the Brand.

Thursday, Nov. 4:
• Industry Standards – A Look Inside the Shop of Tomorrow;
• Hot International Markets: The Automotive Aftermarket in China, Brazil and Mexico;
• Today’s Escalating Import Car Parc: How to Capitalize on More Than Just the “Fast Movers”;
• Communicating with Confidence: Service Consultants and Technicians Working Together for Vehicle Owners (And Increasing Profit for Repair Shops);
• Adding Social Media to Your Marketing Toolbox; and
• Automotive Service Shops: Top Performer Benchmarks and How to Get There.

For more information on the AAP/MAAP designation program at the University of the Aftermarket, visit http://www.northwood.edu/aftermarket/aapmaapdesignation/. For more information on the Learning Forum sessions, visit www.aapexshow.com or call Sue Kalish, AAIA, at 240-333-1047 or e-mail [email protected].

About AAPEX
AAPEX is the annual business-to-business trade show representing the global automotive aftermarket and features more than 2,000 exhibitors. AAPEX is jointly sponsored by the Automotive Aftermarket Suppliers Association (AASA), the aftermarket affiliate of the Motor & Equipment Manufacturers Association (MEMA) and the Automotive Aftermarket Industry Association (AAIA). For more information, visit www.aapexshow.com.

You May Also Like

Uncategorized

The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

Shop Owner Staff
By Shop Owner Staff
Published:

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

Read Full Article

More Uncategorized Posts
Want To Increase A/C Sales?

Have your techs, as part of their preliminary checks, turn on the A/C and see if the system is working. Is the compressor turning on? Are all the fan speeds working? Is the system getting cold? Is there a smell from the vents?

By Shop Owner Staff
Call For Entries For The ATMC National Excellence In Training Awards

The Automotive Training Managers Council (ATMC) has issued a call for entries for the 2014 National Excellence in Training Awards. The annual program is designed to highlight the importance of training to the success of the transportation industry by honoring highly effective or innovative training programs. The awards are open to any person or entity providing training in the industry.

By Shop Owner Staff
CARS 2014: ‘Not Your Father’s Oldsmobile’

From ASA comes word that CARS this year “is not your father’s Oldsmobile.” This year’s CARS will be held July 30-Aug. 2 in Detroit and, for the first time, the focus will be on younger techs. Each program at CARS this year has been handpicked with an eye toward making your shop better, said Donny Seyfer, chairman-elect of the Automotive Service Association, which sponsors CARS.

By Shop Owner Staff
GAAS Attendees Get ‘Connected’ In Chicago

Attendees of the Global Automotive Aftermarket Symposium’s (GAAS) 2014 Connected conference were engaged in a range of high-level topics affecting the automotive aftermarket now and in the future.

By Shop Owner Staff

Other Posts

Raybestos Rattlesnake Sweepstakes Winner Receives His Ride

Not even heavy rain and winds could dampen the festive mood at Automotive Electric Distributors (AED) in Vancouver, Wash., on Friday, May 9, the day that David Cramer received the keys to his custom 2014 Raybestos Rattlesnake Toyota Tundra.

By Shop Owner Staff
NACE/CARS 2014 Meets Shop Owners’ Education, Training Needs

NACE/CARS 2014 has announced the full training and education conference program that organizers say will have shop owners, technicians and industry stakeholders covered from A to Z when it comes to training, education and unbeatable new sessions. In addition to this year’s event being the largest conference offering in NACE/CARS history, show organizers also have many of the industry’s leading experts speaking at this year’s event.

By Shop Owner Staff
June 9-15 Is Automotive Service Professionals Week

The National Institute for Automotive Service Excellence (ASE) has declared June 9-15 as National Automotive Service Professionals Week. Building on the success of Automotive Service Professionals Day established in 2001, ASE launched National Automotive Service Professional’s Week in 2005 to honor the commitment and dedication of automotive, truck and collision technicians, along with parts specialists and other support professionals who serve the motoring public.

By Shop Owner Staff
Background Check Requirements And Best Practices Guidelines

Recently, the Equal Employment Opportunity Commission (EEOC) and the U.S. Federal Trade Commission (FTC) joined forces to publish guideline documents to continue to educate employers regarding background checks and the applicable laws and regulations surrounding them. The information provided isn’t anything new, but it serves as a good reminder for employers that currently are conducting background checks for employment purposes or those employers who may plan to start doing so.

By Shop Owner Staff