According to customer experience research and consulting firm Temkin Group, customers judge their experience with any business based on three basic components: success, effort and emotion.
If you have ever employed or thought about employing a veteran or member of the military, this article is for you. As armed conflicts continue around the world, every employer can expect to encounter employees who have served, are serving or will serve in a branch of the U.S. Armed Forces. So it is a good idea to take a few minutes to review the federal laws specifically applicable to these service members.
Successful meetings require some degree of professional skill, as well as consistency, but anyone can learn how to do them well.
You may or may not be aware of potential automobile loss exposures at your business. If your shop owns any vehicles and uses them in the course of business, you most likely already have commercial auto insurance.
Logically, step one to bringing in new technicians is recruitment, but how does that look in the real world when working with school boards and instructors?
At Joe’s Garage in North Little Rock, Arkansas, customer service and core values are reminiscent of an earlier time.
Also known as “AI,” the technology that enables computers to learn and respond for themselves and accomplish tasks without human guidance has made tremendous strides in recent years and is now poised to have a significant impact on all aspects of society, including the automotive repair industry.
As the editor of Shop Owner’s sister publication, Tomorrow’s Technician, I’ve seen schools do an amazing job of laying out opportunities for local businesses to work with their students. Many businesses don’t even realize these opportunities are available, or simply haven’t dedicated their time to building these vital relationships with local schools.
“There was no waiting room,” my husband recently complained to me. He had just spent his morning off waiting at a local repair facility as his car got an oil change and had its 90,000-mile routine maintenance performed, says Kristen Criswell, editor of Shop Owner magazine.
There is no doubt that a well designed and effectively executed sales and customer service training program can dramatically improve your auto service business. Improved customer relations and retention, increased employee productivity, less discounting and more profitable sales are just a few key benefits of a successful training program.