Our readers ask us the same questions your customers ask you. Here’s how to answer them.
Loaded or complete struts can be twice the price of a strut and upper mount – but is that the whole story
Diagnostic work is more sophisticated and your techs’ time is worth charging for! Don’t give it away!
When adversity has tried to interfere from time to time, it has given way to great opportunities, says owner Al Sutherland.
Tony Lynn achieved his profit and expansion goals. Then he promptly set new ones.
While some employees argue about working from home, techs and shop owners have continued working without complaint.
Part of the problem is our industry’s image and the way that technicians are represented in popular culture.
Knowing as much about a vehicle as possible helps you offer professional experiences for your customers.