Answer Your Customers’ Questions About Brake Pads
Our readers ask us the same questions your customers ask you. Here’s how to answer them.
Is Ride Control Service Costing You More Than Money?
Loaded or complete struts can be twice the price of a strut and upper mount – but is that the whole story
Charging For Diagnostic Labor Time Is Good Business
Diagnostic work is more sophisticated and your techs’ time is worth charging for! Don’t give it away!
Shop Profile: Al’s Certified Auto Repair, Augusta, ME
When adversity has tried to interfere from time to time, it has given way to great opportunities, says owner Al Sutherland.
Milestones Are Meant To Be Passed
Tony Lynn achieved his profit and expansion goals. Then he promptly set new ones.
Work From Home? What is That?
While some employees argue about working from home, techs and shop owners have continued working without complaint.
Are You Doing More With Less?
Part of the problem is our industry’s image and the way that technicians are represented in popular culture.
Your Customers’ Cars Have Secrets You Need
Knowing as much about a vehicle as possible helps you offer professional experiences for your customers.
