July/August 2013 Archives - Page 2 of 2 - Shop Owner Magazine
Case Study: Buying And Selling An Auto Service Business – A Look At The Perspectives Of Both Buyer And Seller

I’ve found that every new listing is like a fresh new project. Although the perfect outcome is always a Win:Win situation for both buyer and seller, the backgrounds and experiences of the people involved and the steps to getting there are always different. For example, although many business sales involve a retiring, older owner selling to a younger buyer, here’s one that was just the opposite.

Glenway Auto Center: Building Customer Confidence Through Consistency

Having been a car dealership for 90 years has its benefits.
Glenway Auto Center in Cincinnati, OH, opened in 1919 and serviced Chevy vehicles until the doors were shuttered in 2009, in the wake of dealership closings across the country. But, as the saying goes, when one door closes, another often opens – and, in this case, it was as an independent repair facility and body shop less than a year later in June 2010.

Time Stealers: Identifying And Averting Barriers To Productive Use Of Your Precious Time

Whether it’s silver, gold, platinum, diamonds, rubies or even cold, hard cash, we take numerous measures each day to protect our valuable items, some more drastic than others. We use locks, banks, safes and alarms to ensure their safe protection. We lock our homes, cars and businesses in order to safeguard our personal possessions and the things that are important to us.

Marketing To Women: It’s More About What You Do Than What You Say

Let’s be honest: our industry has a less-than-stellar reputation, especially among women. It’s understandable, considering that less than 1% of ASE-certified technicians and only 7% of service advisors are female. This is still predominantly a man’s world; and let’s be real, most men just don’t get women.

Executive Interview: Rusty Bishop, CEO, Federated Auto Parts Distributors

Rusty Bishop began his career in the automotive aftermarket more than 40 years ago when he joined Fisher Auto Parts where he held a number of positions in warehouse and jobber store management and also served as a director of the company. In 1985, Bishop co-founded Federated Auto Parts Distributors, a program marketing group for major warehouse distributors headquartered in Staunton, VA. Through the years, Bishop’s leadership allowed Federated to grow to become one of the leading program groups in the industry.

How Paperless Inspection Might Change The Way You Run Your Shop

This article takes a closer look at some newly implemented features that have been reported to significantly improved the benefits for shop owners, technicians, service writers and motorists. If you haven’t looked into paperless inspection, the
prospect of this feature can significantly improve your shop’s productivity.