Experts say there is a direct relationship between keeping employees happy and getting the best out of them, but improving morale in the shop is a deceptively simple goal. Sometimes, in order to raise morale in the shop, you have to get creative. Here are four areas where business owners can lift employee spirits and create a happier, more productive workforce.
“I need more customers!” I’ve heard this so many times, from so many different shop owners. If only there were more cars, they say, their problems would fade away. The problem is when you focus so much on car count, you never stop to consider why you always need more cars in your bays.
As a customer, having peace of mind when dropping off a vehicle for service is crucial. And, knowing that the shop’s staff and technicians will repair your vehicle right the first time will most likely keep you coming back for future service. It’s that kind of customer satisfaction that Winners Auto & Cycle is known for in Brownstown, MI.
Small business identity theft is a big business for identity thieves. Just like individuals, businesses may have their identities stolen, and their sensitive information used to open credit card accounts or to file fraudulent tax refunds. As such, small business owners should be on guard against a growing wave of identity theft against employers.
The term “leadership” is tossed around often in every industry. Everyone is looking for a way to build the better mousetrap and find the miraculous revelation that will propel us to the next level of leadership stardom.
As the owners and operators of Barrett Automotive, a Confidence Plus® Certified Service Center and Bumper to Bumper customer, Justin and Nicole Barrett have built a solid team that includes two technicians who, along with Justin, work on all makes and models of vehicles. The shop now boasts six bays, up from two, since construction of a new building was completed in July 2017.
As independent shop owners, it’s important to understand why consolidation is happening and what impact it has on your business. While some shop owners might see the trends and view this as a perfect opportunity to cash out, if you’re in it for the long haul, you’ll need to figure out how to continue growing your business in light of the consolidation.