February 2021 Archives - Shop Owner Magazine
5 Secrets to Using a CRM Program to Bring Customers Back

It’s all about interaction and connection. It is important that you connect at least six to 12 times per year.

NWA Car Clinic Shop Profile

Lowell, Ark., shop serves the Ozarks’ automotive population with a bit of European precision.

Do Your Shop Challenges Start At The Top?

Shop owners are pressured into offering health insurance, tool allowances and retirement plans for employees.

Loaner And Courtesy Car Management For A Shop

A customer in a loaner vehicle is more likely to approve additional service work.

Managing Your Shop’s Online Reputation

The difference between making a sale or losing out to the competition could depend on how you manage your online reputation.