2021 Editions Archives - Page 5 of 8 - Shop Owner Magazine
Read August ShopOwner Digital Edition Magazine Now

Access the interactive and easy-to-use digital edition of ShopOwner’s August issue for free today.

9 Ways to Manage a Negative Review

The customer isn’t always right, but the customer is still the customer. What do you say when they’re wrong?

‘Strike it Rich’ By Investing In Yourself

With positive attitudes and actions you’ll give yourself the best chance to reach or exceed your goals.

Precision Diagnostics Calibrates Success on a New Frontier

Precision Diagnostics performs on-demand OE diagnostics and calibrations to keep customers focused on other tasks.

Barnes Auto Service Builds A Winning Culture

Barnes Auto Service has provided exemplary service and lasting results since 1982.

You Have A Story To Tell – We Want To Hear It

If you’re facing it, someone else will likely relate & learn from your efforts – or have suggestions that may help you.

Cell Phones and Bad Customer Behavior

An educated customer is a good thing, but access to wrong information can make some people less trusting.

Charging For Diagnostic Labor Time Is Good Business

Diagnostic work is more sophisticated and your techs’ time is worth charging for! Don’t give it away!

Shop Profile: Al’s Certified Auto Repair, Augusta, ME

When adversity has tried to interfere from time to time, it has given way to great opportunities, says owner Al Sutherland.

Milestones Are Meant To Be Passed

Tony Lynn achieved his profit and expansion goals. Then he promptly set new ones.

Work From Home? What is That?

While some employees argue about working from home, techs and shop owners have continued working without complaint.

Are You Doing More With Less?

Part of the problem is our industry’s image and the way that technicians are represented in popular culture.