2020 Editions Archives - Shop Owner Magazine
Land Rover Electronic Suspension Diagnostics

Air ride problems can turn on a warning on the dash and put the suspension into a safe mode.

Is Your Year-End Bonus Program Hurting Your Business?

Bonuses are intended to be nice gesture. So why do so many people argue about a well-intentioned gift?

ABS Warning Lights Are There For A Reason

ABS operates in the background, so customers may not even notice when something goes wrong.

If You’re Smart, You’ll Keep Learning

A lot of the time, you need someone else to point out where you could stand to change.

The End Of The Movie Always Has The Good Stuff

Bob Stout says people will drive 5-15 miles for an honest shop. He’s pleased to welcome them.

Bathrooms And Windshields – Some Lessons Take Years To Learn

Life lessons prove that no matter the job, it’s really your reputation or brand on the line.

Setting Up New Employees For Success

Nothing can be more damaging to getting a new employee off on the right foot than doing a poor job with onboarding.

Shop Profile: Hilltop Auto Service, Byron Center, MI

For owner Ken Elzinga, his main goal is to build trust and create long-term relationships.

Four Ways Today’s Payment Technology Will Transform Your Shop

Make sure you’re taking advantage of new payment technology to be more efficient and productive.

Safety: An Ongoing Concern

Planning and continual review are always key to keeping people safe.

Are You A Leader If No One Follows You?

Leadership is too often about coercing, even manipulating people into doing things to fulfill a particular agenda.

Tracking Down Techs: How To Hire In A Tight Labor Market

This article provides four tips to help you attract and hire the best techs.